Cloud Chat Support Execuive

4 days ago

Adajan Surat Gujarat, India Yanolja Cloud Solution Full time

**Roles and Responsibilities**:

- Troubleshoot and resolve customer issues related to our cloud services.
- Collaborate with other departments to ensure the timely resolution of customer concerns.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate team members.
- Provide feedback to the product development team based on customer interactions.
- Stay up-to-date on product knowledge and industry trends to better assist customers.
- Should be able to work in rotational shifts and on holidays.

**Top 5 Key Competencies**:

- Proven ability to communicate effectively and foster positive business relationships.
- Strong relationship management and interpersonal skills.
- Analytical mindset to evaluate customer health and engagement metrics.
- Ability to work collaboratively across support and product teams.
- Technical proficiency in SaaS solutions and familiarity with CRM tools (e.g., HubSpot, Salesforce).

**Qualifications**:

- 1-3 years of experience in a customer support role, preferably in a cloud chat support department.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using customer support software and tools.
- Bachelor's degree in a related field is preferred.

Work Location: In person

**Speak with the employer**
+91 9265801336

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