Cloud Chat Support Execuive

19 hours ago

Adajan Surat Gujarat, India Yanolja Cloud Solution Full time

**Roles and Responsibilities**:

- Troubleshoot and resolve customer issues related to our cloud services.
- Collaborate with other departments to ensure the timely resolution of customer concerns.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate team members.
- Provide feedback to the product development team based on customer interactions.
- Stay up-to-date on product knowledge and industry trends to better assist customers.
- Should be able to work in rotational shifts and on holidays.

**Top 5 Key Competencies**:

- Proven ability to communicate effectively and foster positive business relationships.
- Strong relationship management and interpersonal skills.
- Analytical mindset to evaluate customer health and engagement metrics.
- Ability to work collaboratively across support and product teams.
- Technical proficiency in SaaS solutions and familiarity with CRM tools (e.g., HubSpot, Salesforce).

**Qualifications**:

- 1-3 years of experience in a customer support role, preferably in a cloud chat support department.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using customer support software and tools.
- Bachelor's degree in a related field is preferred.

Work Location: In person

**Speak with the employer**
+91 9265801336

  • Customer Chat Support

    2 weeks ago

    Adajan, Surat, Gujarat, India Jewel Pro Tech Private Limited Full time

    **About UsGEMGEM** is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewelry. We're combining years of industry experience with modern technology to build a trusted global platform. **What you’ll do**:Live Chat Support - Answer customer questions through live chat - Respond quickly, clearly, and professionally in...

  • Customer Support Representative

    2 weeks ago

    Adajan, Surat, Gujarat, India Yanolja Cloud Solution Pvt. Ltd. Full time

    **Organizational Overview**: - Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. - With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with...

  • Chat Support Executive

    1 week ago

    Surat, Gujarat, India Orsa jewels Full time

    **Job Title: Chat Support Executive - WhatsApp Sales** We are seeking dynamic and customer-focused individuals to join our team as Chat Support Executives for WhatsApp sales. In this role, you will be responsible for providing excellent customer service through chat interactions, promoting products, and driving sales on the WhatsApp...

  • Chat Support Executive

    19 hours ago

    Sachin, Surat, Gujarat, India FUAARK Full time

    As a Chat Support Executive at Fuaark, you will be the first point of contact for our customers through our online chat platform. You will be responsible for addressing customer inquiries, resolving issues, and providing information about our products and services. Your role is crucial in ensuring a positive customer experience and maintaining our brand's...

  • Customer Support Executive

    6 hours ago

    Surat, Gujarat, India Yanolja Cloud Solution Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Organizational Overview:Yanolja Cloud Solution Pvt. Ltd., is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software,...

  • Customer Support Associate

    2 weeks ago

    Adajan, Surat, Gujarat, India GEMGEM Full time

    **About us** **GEMGEM** is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewellery online. We're combining decades of industry experience with modern technology to build a global platform built on trust and transparency. **About the Role** We’re looking for a friendly and detail-oriented person to support our...

  • Chat Support Executive

    1 week ago

    Varachha, Surat, Gujarat, India LoveIn Team Full time

    Job description - Job Overview: - As a Chat Support Representative, you'll help users, answering questions, and solving problems. Your goal is to keep users happy and using our app for longer. - Excellent English skills are a must. - Location: Surat (on-site only). - Employment Type: Full-Time/Part Time. - Key Responsibilities: - Chat with Users: Help...

  • Chat Support Executive

    6 days ago

    Surat, India Destek business pvt ltd Full time

    **We have an urgent opening for Chats Support Executive** **Post** : Chats Support Executive **Location**: Surat **Salary**: Up to 30k per month **Experience**: - 0 to 3 Years **Notice Period** : Immediate Joiner First Preferred **Note**: Must be have English Communication **Job Types**: Full-time, Fresher Pay: ₹15,000.00 - ₹30,000.00 per...

  • Customer Support Executive

    3 hours ago

    Surat, Gujarat, India Yanolja Cloud Solution Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Organizational Overview:Yanolja Cloud Solution Pvt. Ltd. (YCS), is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.With more than 480+ Team members and 20+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our...

  • Chat Support Executive

    1 week ago

    Vadodara, Gujarat, India Mr Technology Full time

    **Job Title: Chat Support Executive** **Company**: Mr. Technology **Location**: Vadodara **Salary**: ₹10,000 to ₹20,000 per month **Languages Preferred**: English, Gujarati, Hindi **About Us**: Mr. Technology is a leading e-commerce company dedicated to providing excellent service and delivering top-notch products to our customers. Our team is...