Chat Support Executive

5 days ago

Sola Ahmedabad Gujarat, India JB Enterprises Full time

We are seeking a motivated and customer-focused Chat Support Representative to join our team. In this role, you will be the first point of contact for our customers, providing real-time support and resolving inquiries via chat.

**Responsibilities**:

- Respond promptly and professionally to customer inquiries through chat.
- Provide accurate information and resolve customer issues efficiently.
- Identify customer needs and assist with product or service recommendations.
- Document and track customer interactions and issues using our CRM system.
- Collaborate with other team members to resolve complex issues.
- Maintain up-to-date knowledge of company products, services, and policies.
- Escalate unresolved issues to the appropriate department or supervisor.
- Meet or exceed performance metrics, such as response time, resolution time, and customer satisfaction scores.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Previous experience in customer service or chat support is a plus.
- Excellent written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with CRM systems and chat support software is a plus.
- Flexible schedule, including availability on weekends and holidays if required.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹11,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 6355009439

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