Chat Support Associate

3 days ago

Noida Uttar Pradesh, India MyOperator Full time

**About MyOperator**

MyOperator is India’s #1 cloud-based call management system, helping thousands of businesses manage customer communication seamlessly. We’re on a mission to simplify customer interactions through innovative SaaS solutions — and top-notch support is at the heart of our user experience.

**Role Overview**

We are looking for a **Customer Support Associate (Chat)** to be the first point of contact for our users via live chat. This is a **non-voice, chat-based role** best suited for someone with strong written communication skills, a proactive mindset, and a customer-first attitude.

**Key Responsibilities**
- Respond to customer inquiries through **live chat** in a timely and professional manner
- Understand user queries and provide accurate, easy-to-follow solutions
- Assist customers with platform navigation, onboarding, and feature usage (e.g., WhatsApp Business, call management tools)
- Document frequent queries and contribute to FAQs and help center content
- Collaborate with product and tech teams for faster resolution of escalated issues
- Track and maintain performance metrics like **First Response Time (FRT)** and **Customer Satisfaction (CSAT)**:

- Relay customer feedback and insights to the product team for continuous improvement

**Requirements**:

- 1-2 years of experience in **chat-based customer support** (preferred)
- Exceptional written communication skills in **English and Hindi**:

- Strong problem-solving skills and customer empathy
- Ability to explain technical processes in a simple and friendly way
- Experience with platforms like **Freshdesk, Zoho, or similar CRMs** is a plus
- Comfortable using Google Workspace, MS Excel, and internal dashboards
- Prior experience in a **SaaS or tech startup** is a bonus

**What We Offer**
- Be part of a fast-scaling SaaS company
- Collaborative, women-friendly work culture
- Growth opportunities across customer experience, product, and operations
- On-the-job training, mentorship, and performance-based rewards
- Health insurance, leave benefits, and other employee perks

**Job Types**: Full-time, Permanent, Internship

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment

Schedule:

- Day shift
- Morning shift

Application Question(s):

- How many years of Chat Support Experience you have?
- Okay with Noida work from Office?
- Current and Expected CTC?

Work Location: In person

**Speak with the employer**
+91 9267989047

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