Customer Service Supervisor

2 days ago


India Tata SIA Airlines Full time

**Job Overview**
To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning.

**Key Responsibilities**
- Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at airport
- Drive ground service performance to deliver service excellence consistently across the domestic network
- Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies
- Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft
- Plan for and ensure preparedness to deal with irregular operations and crisis situations
- Represent Vistara's interest in the airport community (e.g. AOC, SITA CUTE, etc)
- Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch point
- Monitoring OTP and take corrective measures
- Ancillary revenue targets to be achieved
- Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws)
- Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level
- Contingency Handling Preparedness

**Skills & Attributes**
- Ability to train, motivate and guide a team
- Strong supervisory skills with leadership acumen is required
- Excellent written and oral communication skills are must
- Basic Knowledge of MS(Word, Excel)

**Work Experience**
Preferably 3-5 years of Aviation/ Hospitality Industry experience

**Qualification**
Graduate from a recognized university

**Eligibility**
- Must be at a level of Sr. Executive (1B) or 1 level lower than the position
- Minimum tenure in the current role and level - 18 Months as on release date of IJP and must have attained minimum performance rating of GP3 in the last appraisal
- Must be "confirmed'' in service

**Location**
Bengaluru

**Note**
All Vistara employees are required to be fully vaccinated against COVID-19



  • India BizBox Publishing Full time

    This is a remote position. **What to expect at Bizbox**: - A workplace driven by non-negotiable and ‘Culture First’ organizational values - A competitive and progressive Leave Policy. - Unlimited Coffee, Tea, and snacks! **About us**: We are a best-in-class creative services company. We serve and partner with top brands in the wedding, fashion,...


  • India Trinasolar Full time

    Position SummaryWe are seeking a proactive and skilled Field Service Supervisor - India to lead on-site service, including the installation, commissioning and maintenance of our BESS products in India. This pivotal role requires expertise in WHSE (Workplace Health, Safety, and Environment) practices, technical understanding of electrical commissioning works...


  • India Tata SIA Airlines Full time

    **Job Overview** To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning **Key...


  • India Coats Group plc Full time

    **Date**:10 Jun 2025 **Location**: IN **Company**:Coats **Business Title**: Customer Service Executive **Location**:Bangalore **Role Purpose**: - The purpose of this role is to provide one stop/single point of contact for customers across the country/cluster while proactively servicing, building strong customer relationship and supporting as well as...


  • India Coats Group plc Full time

    **Date**:9 Jun 2025 **Location**: IN **Company**:Coats **Business Title**: Customer Service Executive **Location**:Ballabhgarh **Role Purpose**: - The purpose of this role is to provide one stop/single point of contact for customers across the country/cluster while proactively servicing, building strong customer relationship and supporting as well as...


  • India First Solar Full time

    **JOB DESCRIPTION** Job Title (Workday) Employee Building Service Supervisor Job Title (Functional) Engineer - Facilities II Reports To Manger/ Sr. Operations Engineer Department Facilities **Basic Job Functions**: - Manage and monitor onsite 24/7 catering, transportation, janitorial, and kitchen maintenance service provider’s performances in...

  • Service Advisor

    3 days ago


    India Autobahn Trucking Full time

    Location: Tathawade - Experience: NA - Date Posted: 17-02-2025 - Expiry Date: 17-02-2026 **Requirement: 1** Service Advisor - Generalist - People & Culture job in Service Advisor? Autobahn Trucking (BharatBenz) is hiring! Shoot your CVs now! - Extending courteous reception to customers - Establish the complaints in the vehicle after a road test - Provide...

  • Supervisor

    16 hours ago


    India Relaxo Footwears Full time

    Position Title: Assistant / Supervisor- Department: - Store / Warehouse- Work Location: - Warehouse- Grade: - S2- Travel Required: - 30%- Reporting to: - Administrative: - Reported by: - None- Functional: - Store Supervisor- Minimum Job Requirements- Educational Qualification: - Graduate from a recognized institute/university.- Experience: - 1-3 yrs. of...

  • Supervisor-quality

    2 days ago


    India Relaxo Footwears Full time

    **Position Title: Supervisor - Quality** **Department**: - Quality**Work Location**: - Bahadurgarh**Grade**: - Supervisor/S2**Travel Required**: - Yes (90%)**Reporting to**: **Administrative**: - Plant Head - Quality**Reported by**: - NA**Functional**: - Plant Head - Quality**Minimum Job Requirements** **Educational Qualification**: - Graduate and/...


  • India Relaxo Footwear Full time

    **Position Title: Supervisor - Quality** **Department**: - Quality**Work Location**: - Bahadurgarh**Grade**: - Supervisor**Travel Required**: - Yes (90%)**Reporting to**: **Administrative**: - Plant Head - Quality**Reported by**: - NA**Functional**: - Plant Head - Quality**Minimum Job Requirements** **Educational Qualification**: - Graduate and/ or...