Guest Relation Associate
1 week ago
**GRA Job Description**
***:
Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.
Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.
**GRA DUTIES AND RESPONSIBILITIES**:
- Welcome guests during check-in and giving a found farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the Hotel, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel.
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on VIP reservations, complete their pre-registration formalities.
- Allocate rooms to all arriving guests.
- Maintain up-to date information on room rates, current promotions, offers and packages
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Taking care of guest for property visit.
- Lobby & Lobby crowd Management.
- Adhere to strict staff grooming and hygiene standards.
- Good command of the English language is essential, both written and verbal
- Able to work on allocated shifts.
**PREREQUISITES**:
Good guest interaction skills.
Good listening skills.
Sound decision making.
Good interpersonal and communication skills.
Pay: ₹200,000.00 - ₹300,000.00 per year
**Benefits**:
- Provident Fund
Work Location: In person
**Speak with the employer**
+91 9972927766
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