Patient Caller

5 days ago

Chandigarh Chandigarh, India Mad Brains Technologies llp Full time

**Title: Patient Caller - Collections/Resolution**

**Experience Required: 2 to 5 years**

**About the Role**:
We are seeking a highly motivated and experienced **Patient Calling Specialist** to join our US Healthcare Revenue Cycle Management team. In this role, the agent will be responsible for **post-billing communication with patients** to **collect outstanding balances** and resolve **aged accounts receivable (AR)** issues related to **insurance coverage concerns**.

**Key Responsibilities**:

- Make outbound calls to patients to discuss outstanding invoices and secure timely payments.
- Educate patients on their billing statements, insurance coverage, and payment options.
- Investigate and resolve accounts that are delayed due to coverage issues (e.g., coordination of benefits, eligibility denials).
- Collaborate with internal teams (billing, coding, AR follow-up) to ensure accurate resolution of patient accounts.
- Document all interactions and follow-up actions in the patient management system.
- Maintain HIPAA compliance and handle all patient data with strict confidentiality.

**Required Skills & Qualifications**:

- 2 to 5 years of experience in **US Healthcare RCM**, specifically in **patient collections and AR follow-up**.
- Strong understanding of insurance terminology and common coverage-related denials.
- Excellent communication and negotiation skills with a patient-centric approach.
- Experience with EMR/EHR and billing systems (e.g., Epic, Athena, NextGen, etc.) is a plus.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong attention to detail and problem-solving skills.

Pay: ₹600,000.00 per year

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- US shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Patient Calling: 2 years (required)
- patient collections: 2 years (required)
- AR Follow up: 2 years (required)

**Language**:

- English (required)

**Location**:

- Chandigarh, Chandigarh (required)

Work Location: In person

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