 
						Calling Agent in Hospital
4 days ago
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
- Identify patients needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage patients by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a customer support role
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Create and maintain record of daily problems and remedial actions taken, using call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements
Required skills and qualifications
- Graduate equivalent
- Experience working in a call center or customer-support role
- Strong active-listening and verbal-communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
Job Types: Full-time, Permanent
Pay: ₹12, ₹18,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Education:
- Bachelor's (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- tele sales: 1 year (Preferred)
- total work: 1 year (Preferred)
Language:
- Hindi (Preferred)
Work Location: In person
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