
Patient Caller
2 weeks ago
**Key Responsibilities**:
- Make outbound calls to patients to discuss outstanding invoices and secure timely payments.
- Educate patients on their billing statements, insurance coverage, and payment options.
- Investigate and resolve accounts that are delayed due to coverage issues (e.g., coordination of benefits, eligibility denials).
- Collaborate with internal teams (billing, coding, AR follow-up) to ensure accurate resolution of patient accounts.
- Document all interactions and follow-up actions in the patient management system.
- Maintain HIPAA compliance and handle all patient data with strict confidentiality.
**Required Skills & Qualifications**:
- 2 to 5 years of experience in **US Healthcare RCM**, specifically in **patient collections and AR follow-up**.
- Strong understanding of insurance terminology and common coverage-related denials.
- Excellent communication and negotiation skills with a patient-centric approach.
- Experience with EMR/EHR and billing systems (e.g., Epic, Athena, NextGen, etc.) is a plus.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
**Patient Caller - Collections/Resolution**
Pay: ₹25,000.00 - ₹50,000.00 per month
**Benefits**:
- Commuter assistance
- Food provided
- Provident Fund
Schedule:
- Monday to Friday
- Rotational shift
- US shift
- Weekend availability
**Language**:
- English (required)
Work Location: In person
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