Front Office Receptionist
2 days ago
The Front Office Receptionist is responsible for providing exceptional customer service to guests and visitors while maintaining an organized and efficient front desk area. The receptionist will be the first point of contact for guests and visitors and will be responsible for answering phone calls, greeting guests, handling inquiries and requests, and performing administrative tasks.
**Key Responsibilities**:
- Greet and welcome guests and visitors in a professional and friendly manner.
- Answer incoming phone calls and direct calls to appropriate personnel or department.
- Manage guest check-in and check-out procedures, ensuring accuracy of information and compliance with hotel policies.
- Provide guests with information about hotel facilities, services, and local attractions.
- Handle and resolve guest complaints, referring to management as necessary.
- Maintain an organized and tidy front desk area, including managing reservations, filing, and processing payments.
- Coordinate with housekeeping and maintenance departments to ensure guest requests are completed promptly.
- Respond to guest inquiries and requests for information, such as directions and recommendations for dining and entertainment.
**Requirements**:
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- 1-2 years of experience in customer service or hospitality industry preferred.
- Strong communication skills, including verbal and written communication.
- Excellent interpersonal skills, including the ability to interact with guests and team members in a professional and friendly manner.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office and experience with reservation and booking software preferred.
- Ability to work flexible schedules, including nights, weekends, and holidays as needed.
**Salary**: ₹10,000.00 - ₹12,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Yearly bonus
**Speak with the employer**
+91 7006275664
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