Front Desk Receptionist

2 weeks ago

Pratap Nagar Jaipur Rajasthan, India Steamvidya Educational Hub Private Limited Full time

**job profile**

**front desk receptionist cum customer service excutive**

A front desk receptionist cum customer service executive is a multifaceted role that combines responsibilities of front office management and customer service. This position typically requires excellent communication skills, a friendly demeanor, and the ability to handle various administrative tasks efficiently. Below is a detailed job profile for this combined role:
**Job Title**:
Front Desk Receptionist cum Customer Service Executive

**Job Summary**:
The Front Desk Receptionist cum Customer Service Executive is responsible for providing a warm and professional welcome to visitors and clients, managing front office operations, and ensuring high levels of customer satisfaction through exceptional service. This role involves handling inquiries, scheduling appointments, and managing administrative duties while serving as a key point of contact between the company and its clients.

**Key Responsibilities**:

- **Greet and Welcome Visitors**:

- **Answer Phone Calls**:

- **Manage Front Desk Operations**:

- **Visitor Log Management**:

- **Mail and Package Handling**.
- **Customer Inquiries**:

- **Complaint Resolution**:

- **Customer Feedback**:

- **Appointment Scheduling**:

- **Database Management**

**Skills and Qualifications**:

- **Educational Background**: Graduation in any stream. Freshers may also apply
- **Experience**: Min One year of experience is preferred.
- **Communication Skills**: Excellent verbal and written communication skills in English.
- **Interpersonal Skills**: Strong interpersonal skills with a friendly and professional demeanor.
- **Organizational Skills**: Ability to multitask, prioritize tasks, and manage time efficiently.
- **Technical Skills**: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (e.g., printers, fax machines).
- **Problem-Solving Skills**: Ability to handle customer complaints and resolve issues efficiently and effectively.
- **Attention to Detail**: Keen attention to detail and accuracy in handling administrative tasks.
- Knowledge of Digital marketing will be a plus

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Do you have excellent command over powerpoint and ms excel?

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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