Call Center Executive

3 days ago

Kolkata West Bengal, India Calltawk Solution LLC- FZ Full time

**Job Title**: Call Centre Executive (Female)
**Company**: HOOQx
**Location**: Salt Lake, Sector V, Kolkata

**Responsibilities**:

- Handle inbound and outbound calls for international clients efficiently and professionally.
- Manage customer queries, resolve issues, and ensure client satisfaction.
- Maintain accurate records of interactions and customer details.
- Meet performance targets and maintain quality standards in communication.
- Collaborate with internal teams to address and escalate client concerns when necessary.
- Maintain a positive and professional attitude during client interactions.

**Requirements**:

- Minimum **3 years of experience** as a Call Centre Executive or in a similar **international voice process** role.
- Excellent **spoken and written English communication skills**.
- Strong interpersonal skills and ability to build rapport with customers.
- Ability to handle pressure and work in a target-oriented environment.
- Proficiency in computer operations and CRM tools.

**Key Skills**:
International Voice Process | Customer Support | Client Communication | Problem Solving | CRM Handling | Telecalling | English Fluency | Call Management | Time Management | Team Collaboration

**Salary**:
Negotiable — based on last drawn salary and relevant experience.

**Location**:
Salt Lake, Sector V, Kolkata

**How to Apply**:
Pay: ₹15,000.00 - ₹30,000.00 per month

**Experience**:

- Call center: 3 years (required)
- International voice process: 2 years (required)

**Location**:

- Kolkata, West Bengal (required)

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