CRM Executive

2 weeks ago


Delhi Delhi, India LegalRaasta Technologies Pvt Ltd Full time

We are looking for a dynamic and customer-focused **Customer Relationship Manager (CRM)** to build and nurture long-term relationships with our clients. The role involves handling client queries, ensuring timely resolution, managing retention, and enhancing customer satisfaction while collaborating with internal teams to deliver smooth services.

**Key Responsibilities**:

- Develop and maintain strong relationships with existing and new clients.
- Act as the main point of contact for clients, addressing inquiries and resolving issues promptly.
- Coordinate with sales, operations, and support teams to ensure client needs are met.
- Monitor customer satisfaction and work on strategies for client retention.
- Maintain accurate client records and track service delivery status through CRM tools.
- Upsell and cross-sell company services/products to existing clients.
- Identify opportunities to improve customer engagement and overall experience.
- Share customer insights and feedback with internal teams for process improvements.
- Prepare and deliver regular reports on client interactions and service performance.

**Skills & Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, or related field.
- Proven experience (2-5 years) in customer relationship management, client servicing, or account management.
- Strong communication and interpersonal skills.
- Excellent problem-solving and negotiation abilities.
- Proficiency in CRM software/tools (Zoho, Salesforce, HubSpot, etc.) is an advantage.
- Ability to multitask and work under pressure.
- Customer-oriented with a proactive approach.

CONTACT
NAINA- 9999570297

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person


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