Customer Support Executive

2 days ago

Trichur, India Linen Trail, Kollara Enterprises Private Limited Full time

Location: Ayyanthole, Thrissur

**Responsibilities**:

- Handle inquiries, complaints, and concerns in a calm, empathetic, and professional manner.
- Coordinate with the Logistics Team:Work closely with the logistics team to ensure timely dispatch of orders.

Monitor and track shipments, providing customers with up-to-date information on their order status.
Assist in resolving any shipping or delivery issues in coordination with the logistics team.
- Maintain detailed records of customer interactions, process customer accounts, and manage customer feedback.
- Work closely with other team members to ensure a seamless customer experience.

**Required Skills and Qualities**:
**Multilingual Skills**:Must be fluent in Hindi and English.
Knowledge of Tamil and Telugu is highly desirable.

Verbal Communication: Ability to speak clearly and empathetically with customers via phone or voice messages.
Listening Skills: Must actively listen to understand customer issues and respond appropriately.

Basic understanding of CRM systems would be a plus.

**Problem-Solving Abilities**:Ability to identify, assess, and resolve customer issues promptly and effectively.

**Mature and Calm Personality**:Must remain composed under pressure and demonstrate empathy and patience with customers.
Should display a positive attitude and a commitment to excellent customer service.

**Teamwork**:Ability to work well in a collaborative environment and coordinate with other departments as needed.

**Understanding of Linen Trail's Products**:Knowledge of Linen Trail's pure linen clothing line, or the ability to quickly learn the details, to accurately address customer inquiries.

**Experience**:Previous customer support or related experience preferred, but not mandatory.

**Education**:A high school diploma or equivalent; a bachelor's degree in a relevant field is a plus.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, or related field.
- Strong communication skills, both written and verbal.
- Ability to multi-task and prioritize effectively.
- Excellent problem-solving and interpersonal skills.
- Previous experience in customer service, sales, or e-commerce is a plus.
- Ability to work in a fast-paced environment and handle stressful situations.
- Ability to work flexible hours, including weekends and holidays if necessary.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Thrissur, Trichur - 680003, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 2 years (required)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)
- Malayalam (required)

**Speak with the employer**
+91 9629775527

  • Customer Support Executive

    7 days ago

    Trichur, India Brilfox Business Solutions Full time

    Urgently Looking for a Customer Support Executive in Thrissur. - Females only - Min 2 years exp. in Customer handling and Tele calling - Computer knowledge - Tally Knowledge is an added advantage For more details please call 7902478990 **Salary**: ₹15,000.00 - ₹16,000.00 per month **Speak with the employer** +91 7902478990

  • Customer Support Executive

    4 days ago

    Trichur, India MyIELTS Partner Pvt Ltd Full time

    Greetings from MyIELTS Partner Pvt. Ltd. We are looking for a qualified Customer Support Executive who will offer excellent customer service and after-sales support. You should display excellent interpersonal and communication skills and should possess a proven track record of successful customer service and management skills. **Responsibilities**: -...

  • Cse (Customer Support Executive)

    2 weeks ago

    Trichur, India Brilfox Full time

    Urgently looking for a Customer Support Executive in Thrissur Minimum 1-2 year experience required Working time : 9-5.30pm Salary package : 15k-20k For more details please contact 8891170590 Work Location: In person **Speak with the employer** +91 8891170590

  • Customer Support Executive

    2 days ago

    Trichur, India George Infra Private Limited Full time

    Customer support representatives maintain customer satisfaction. They ensure that the team is adequately trained to promote excellent customer service. - Extend customer support by tele calls to generate maximum business and follow up of collections and customer complaints - Provide solutions to any relative problems of clients - Conducting quality assurance...

  • Customer Support Executive

    2 days ago

    Trichur, India Linen Trail, Kollara Enterprises Private Limited Full time

    Location: Ayyanthole, Thrissur Key Responsibilities: - Confirm customer orders and provide timely updates on order status and delivery information. - Handle customer inquiries and resolve any issues related to orders, including exchanges, returns, and redressals. - Collaborate with shipping partners to ensure timely delivery of orders and resolve any...

  • Customer Support Executive

    2 weeks ago

    Trichur, India Takyon System Solutions Pvt Ltd Full time

    **Customer support engineer/ Technical support executive**: Handling calls related to our "Learners Note" online education system, and assisting the technical issues which the clients are facing and giving guidance for the same. Education: BCA/ experience in same field of work Experience: Min 1 year **Salary**: 18k (take home) Location: Thrissur (Work...

  • Customer Support Executive

    2 weeks ago

    Trichur, India George Infra Private Limited Full time

    Customer support representatives maintain customer satisfaction. They ensure that the team is adequately trained to promote excellent customer service. - Extend customer support by tele calls to generate maximum business and follow up of collections and customer complaints - Provide solutions to any relative problems of clients - Conducting quality assurance...

  • Customer Support

    2 weeks ago

    Trichur, India squad26 Full time

    we are hiring customer support(female) telecaller/counselor(male/female) salary:10 k starting location :thrissur **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay types: - Performance bonus **Speak with the employer** +91 7591952626

  • Customer Care Executive

    6 days ago

    Trichur, India Team Phace Private Limited - Planet Doors Full time

    We are looking for a Female Customer Care Executive who will offer excellent customer service and after-sales support. To be successful as a customer Care executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mediating with...

  • Customer Support Executive

    2 weeks ago

    Trichur, India Leaves Transcript Full time

    Follow up with the customers to increase response rate - Prepare the daily and monthly service reports to the management. - Prepare the daily and monthly service reports to the management. - Build and maintaining profitable relationships with key customers Resolve customer complaints quickly and efficiently. - Keep customers updated on the latest products in...