Customer Support Executive

2 days ago

Trichur, India Linen Trail, Kollara Enterprises Private Limited Full time

Location: Ayyanthole, Thrissur

Key Responsibilities:

- Confirm customer orders and provide timely updates on order status and delivery information.
- Handle customer inquiries and resolve any issues related to orders, including exchanges, returns, and redressals.
- Collaborate with shipping partners to ensure timely delivery of orders and resolve any issues.
- Provide excellent customer service by being prompt, friendly, and professional in all interactions.
- Maintain accurate records of all customer interactions and orders.
- Contribute to continuous improvement of customer support processes and procedures.

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or related field.
- Strong communication skills, both written and verbal.
- Ability to multi-task and prioritize effectively.
- Excellent problem-solving and interpersonal skills.
- Previous experience in customer service, sales, or e-commerce is a plus.
- Ability to work in a fast-paced environment and handle stressful situations.
- Ability to work flexible hours, including weekends and holidays if necessary.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Thrissur, Trichur - 680003, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 2 years (required)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)
- Malayalam (required)

**Speak with the employer**
+91 9629775527

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