Customer Support Executive

18 hours ago

Trichur, India MyIELTS Partner Pvt Ltd Full time

Greetings from MyIELTS Partner Pvt. Ltd.

We are looking for a qualified Customer Support Executive who will offer excellent customer service and after-sales support. You should display excellent interpersonal and communication skills and should possess a proven track record of successful customer service and management skills.

**Responsibilities**:

- Create and update online support tips, directions, tutorials, and documentation.
- Support users with the overall functionality of the Application.
- Assist with training of students related to digital tools and practices.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking to customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Providing support in the form of procedural documentation.
- Testing and evaluating new technologies.

**Requirements**:

- Bachelor’s Degree
- Good written and verbal communication skills (English, Malayalam / Hindi)
- Prior experience in tech support or a similar role will be an added advantage
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.

Location: Thrissur

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time

Schedule:

- Day shift

Ability to commute/relocate:

- Thrissur, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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