Customer Care Executive

8 hours ago

Trichur, India Team Phace Private Limited - Planet Doors Full time

We are looking for a Female Customer Care Executive who will offer excellent customer service and after-sales support.

To be successful as a customer Care executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mediating with customers.

**Responsibilities**:

- Managing customers and offering best customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning and scheduling delivery with customers & delivery dept.
- Conducting quality assurance surveys with customers.
- Possessing excellent product knowledge to enhance customer support.
- Seeking customer's feedbacks to understand what areas of company's service need improvements.
- Maintaining a pleasant working environment for your team.

**Requirements**:

- A bachelor’s degree in any field.
- A minimum of 0-1 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to coordinate with team and Knowledge of CRM systems.
- Computer & Social media skills.

**Salary**: From ₹10,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Application Question(s):

- Do you have own bike?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

License/Certification:

- MC License (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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