Customer Care Executive

3 days ago

Trichur, India BOXER APPARELS Full time

Duties and responsibilities

1.Handles incoming and outgoing calls

2. Respond to customer queries in a polite, friendly, and professional manner.

3. Take ownership of all cases until a satisfactory solution is reached.

4. Proper escalation process should be followed in all complex cases where the Associate may need to escalate the issue second level of support as the need may arise.

5. Perform outbound calls for appointment confirmation, rescheduling, telemarketing activity, retention, online appointment, and other related outbound activity.

6. Inform client about new products.

7. Sell the products and services to existing and new customers.

8. Listen to objections and handle them effectively.

9. Comply with all other tasks assigned by the Supervisor/Manager

10. Maintain customer complaint/Suggestion log.

11. Respond to or redirect telephone calls to appropriate staff and departments

12. To comply with the Existing policies and procedures

13. Actively participate in the Patient Safety and Quality Improvement Programs and other In-Service Training Programs

14. Perform other duties and tasks assigned by the Head of Department within the scope of his/her job.

Qualification: Graduation

**Salary**: Starting 12000 /
- **Salary**: From ₹120,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Chalakudy, Thrissur - 680307, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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