Customer Support Associate

7 days ago

Udaipur, India Tribleveda Full time

**Customer Support JD**

**Job Title: Customer Support Executive**

**Department: Customer Service / Operations**

**Location: Udaipur**

**Employment Type: Full-Time**

**Experience: 0-3 years (Fresher’s may apply**)

**Job Summary**:
**Key Responsibilities**:

- Resolve product or service complaints by determining the cause and providing the best possible solutions.
- Maintain accurate records of interactions and update customer information in the system.
- Coordinate with internal departments (sales, logistics, technical) for issue resolution.
- Follow up with customers to ensure their concerns are resolved and satisfaction is achieved.
- Assist in building positive customer relationships and ensuring customer retention.

**Required Skills & Qualifications**:

- Bachelor’s degree in any stream (Preferred: BBA, B.Com, BA)
- Excellent verbal and written communication skills
- Strong problem-solving and interpersonal skills
- Ability to handle high-pressure situations calmly and professionally
- Familiarity with CRM tools, MS Office, and ticketing systems.
- Customer-first attitude with empathy and patience.
- Willingness to learn and adapt quickly.
- Ability to multitask and manage time effectively.

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Provident Fund

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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