Customer Support Officer

19 hours ago

Udaipur, Rajasthan, India FiveS Digital Full time ₹ 35,00,000 - ₹ 65,00,000 per year

Company Description

FiveS Digital is a technology-driven Business Process Management organization committed to delivering enhanced customer and community-centric solutions. With operations in 9 locations across India and over 15 years of experience, FiveS Digital specializes in Customer Experience (CX) management, RPA/IPA-led digital transformation, and advanced capabilities in Computer Vision, Machine Learning (ML), and Natural Language Processing (NLP). Recognized as a women-owned, diversity unit by WeConnect International, USA, FiveS Digital is dedicated to fostering a diverse and inclusive work environment. Supporting multiple industries including e-commerce, retail, healthcare, and BFSI, the organization's services include data annotation, chatbot solutions, contact center management, and CRM systems.

Role Description

This is a full-time, on-site role for a Customer Support Officer, located in Udaipur. The Customer Support Officer will handle day-to-day customer support inquiries, ensure high levels of customer satisfaction, and resolve customer issues efficiently. Responsibilities also include providing technical support, troubleshooting product or service-related concerns, and working collaboratively with team members to maintain consistent service excellence. The role involves analyzing customer feedback to improve service quality and contribute to process enhancements.

Qualifications

  • Proficiency in Customer Support and Customer Service best practices
  • Strong focus on achieving Customer Satisfaction and resolving inquiries effectively
  • Excellent Analytical Skills to interpret feedback and identify areas of improvement
  • Ability to deliver Technical Support and troubleshoot issues both promptly and accurately
  • Strong communication and interpersonal skills
  • Prior experience in a customer-facing role is an advantage
  • Understanding of CRM software and tools is preferred

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