IT Support Executive

1 week ago

Borivali Mumbai Maharashtra, India global Advertisers Full time

Position Title: IT Support Executive

Department: Information Technology

Reports To: Director

Location: Borivali West

Employment Type: Full-Time

About the Company:
Global Advertisers Pvt Ltd is a leading advertising company dedicated to providing innovative solutions and exceptional service to our clients. We are looking for a dedicated IT Support Executive to join our dynamic team and help maintain our high standards of technological support and customer service.

Job Overview:
Key Responsibilities

Technical Support:
Provide first-line support for IT-related queries and issues.

Diagnose and resolve hardware, software, and network problems.

Assist users with the installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software.

Monitor CCTV cameras, identify blind spots and maintenance of the same.

System Maintenance:
Perform regular maintenance and updates to ensure the health and security of systems.

Manage user accounts, permissions, and access rights in various systems.

Monitor and maintain computer systems, cctv systems and networks to ensure optimal performance.

Incident Management:
Record and manage incidents and service requests in the IT helpdesk system.

Ensure timely resolution of issues in accordance with service level agreements (SLAs).

Escalate complex problems to senior IT staff or external vendors as necessary.

User Training and Support:
Develop and maintain user guides and documentation.

Provide advice and guidance to users on IT best practices and security.

Project Participation:
Participate in IT projects and initiatives, providing technical input and support.

Assist with the implementation of new technologies and systems.

Collaborate with other departments to understand their IT needs and provide appropriate solutions.

Security and Compliance:
Ensure adherence to IT policies and procedures.

Assist with the implementation of security measures to protect data, software, and hardware.

Conduct regular audits and updates to maintain compliance with relevant regulations and standards.

Asset Management:
Maintain an inventory of IT equipment and software licenses.

Manage the lifecycle of hardware and software assets, including procurement, deployment, and disposal.

**Qualifications**:
Education and Experience:
Bachelor’s degree in Information Technology, Computer Science, or a related field.

Minimum of 2-3 years of experience in an IT support role.

Technical Skills:
Proficiency with Windows and Mac operating systems.

Experience with network troubleshooting and support.

Knowledge of office productivity software, such as Microsoft Office Suite and Google Workspace.

Understanding of basic cybersecurity principles and practices.

Soft Skills:
Excellent problem-solving and analytical skills.

Strong customer service orientation.

Ability to communicate technical information to non-technical users clearly and effectively.

Good organizational skills and attention to detail.

Ability to work independently and as part of a team.

Working Conditions

Office environment with occasional requirements to work outside regular business hours.

May require lifting and transporting of moderately heavy objects, such as computers and peripherals.

Health insurance

Paid time off

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Shift:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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