Guest Relations

2 weeks ago

Rajkot Gujarat, India Paradigm Consultancy Full time

**WE ARE HIRING**

**Designation:

- ** Guest Relations : Hotel / Resort

**Location:

- ** Rajkot Gujarat.

**Salary:

- 20**,000 To 30,000 Per Month

**Food And Accommodation Provided**

**Education:

- ** Diploma / Degree in hotel Management

**Experience:

- **
- Total Experience : 5 Years with hotel / Resort Property
- Minimum Experience : 1 - 2 Years as a Guest Relations executive or manager

**Eligibility**:
**Responsibilities**:

- Serve as the primary point of contact for guests, ensuring a positive and memorable experience.
- Greet and assist guests during check-in, addressing inquiries, and providing relevant information.
- Coordinate special requests, amenities, and services to enhance guest satisfaction.
- Handle and resolve guest concerns, escalating issues as needed for prompt resolution.
- Monitor guest feedback and reviews, implementing improvements based on insights.
- Build and maintain strong relationships with repeat guests to foster loyalty.
- Collaborate with various departments to ensure seamless guest services and satisfaction.
- Plan and organize guest engagement events, promotions, and loyalty programs.
- Maintain a proactive approach to anticipating and meeting guest needs.
- Stay informed about local attractions, events, and services to provide recommendations.

**Requirements**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to handle stressful situations with professionalism and courtesy.
- Detail-oriented with a focus on delivering exceptional guest service.
- Familiarity with hotel management software and customer relationship management (CRM) systems.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Bachelor's degree in Hospitality Management or a related field (preferred).
- Multilingual abilities may be advantageous in some locations.
- Languages:

- English, Hindi and Marathi

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Work Location: In person

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