Front Office Guest Relations Executive

3 days ago

Rajkot, Gujarat, India Naukri Hospitality Jobs Full time ₹ 3,00,000 - ₹ 6,00,000 per year

We are looking for a skilled Front Office Guest Relations Executive to join our team in the hospitality industry. The ideal candidate will have 4-6 years of experience and excellent communication skills, with the ability to provide top-notch guest service.

Roles and Responsibility

  • Manage front office operations, including handling guest inquiries and resolving issues professionally.
  • Develop and implement effective guest relation strategies to enhance customer satisfaction.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Maintain accurate records of guest interactions and transactions.
  • Provide exceptional customer service by responding promptly to guests' needs and concerns.
  • Ensure all guest-facing staff members adhere to high standards of professionalism and courtesy.

Job Requirements

  • Proven experience in front office operations, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong problem-solving skills, with the ability to think critically and make sound decisions under pressure.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Knowledge of hotel management systems and software applications is an asset.
  • Any graduate degree from a recognized institution.

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