Academic Counsellor

2 days ago

Karve Nagar Pune Maharashtra, India Indosoft Technology Full time

**Inquiry Counselor Cum Tele-caller**

An **Inquiry Counselor Cum Tele-caller** is a combined role typically found in Indosoft Technology for business analyst Training and placement. The position requires handling both face-to-face inquiries and telephonic communication, where the individual’s primary responsibility is to provide information, resolve queries, and guide prospective customers or students. Below is a general description of this role:
**Key Responsibilities**:

- **Handling Inquiries**:

- Offering detailed information about for business analyst Training and placement
- Providing guidance to prospects and offering tailored solutions based on their needs.
- **Telecalling**:

- Making outbound calls to potential leads (prospective students, customers, or clients).
- Following up with leads and nurturing relationships to convert them into actual clients or customers.
- Conducting market research via calls to gather information about customer needs and preferences.
- **Customer Support**:

- Resolving customer complaints or issues in a professional manner.
- Providing continuous support and assistance, offering solutions to customers' problems.
- Ensuring all queries are handled promptly, with accurate information.
- **Data Management**:

- Maintaining records of all inquiries, calls, and feedback.
- Updating MS Excel or databases with customer information and interactions.
- Tracking and reporting on the status of leads and customer interactions.
- **Sales and Conversion**:

- Converting leads into customers by promoting the benefits of the product/service.
- Meeting conversion targets and contributing to the overall sales goals.
- **Team Coordination**:

- Collaborating with other teams (sales, marketing, or support) to ensure smooth operations.
- Providing feedback to management about customer trends or concerns.

**Skills Required**:

- **Excellent Communication Skills** (verbal and written)
- **Persuasion and Negotiation Abilities**:

- **Problem-Solving Skills**:

- **Customer Relationship Management**:

- **Organizational and Time-Management Skills**:

- **Knowledge of Products/Services Offered**:

- **Multitasking Abilities**

**Qualifications**:

- Any Graduate.
- Experience in tele-calling, customer service, or sales are an advantage.
- 1 Year Experience

**For freshers salary: 10,000**

**For 1yr experienced salary: 15,000**

**Job Location: Pune (Karve Nagar)**

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Academic counseling: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 01/01/2025

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