Salesforce Administrator

Role Profile
- In this role, you'll be joining our Corporate Technology within Reliability Engineering & Enablement (REE), Corporate Technology (CT) as Engineer, Reliability Engineering. This team serves as a bridge between Corporate Technology and LSEG central engineering, operations and compliance teams with the key focus of enabling our CT DevOps teams to bring new software or new features to production as quickly as possible.

REE do this by:

- Ensuring all central requirements and changes are supported via aligned ARE squads. Using our ARE squads, the team will either implement the technical change required or lead CT coordinated efforts where there are multiple capability dependencies.
- Ensuring correct tooling standards are being followed as well as automation of operational tasks.
- Supporting CT Compliance, Security Controls and Risk Management.
- Ensuring an acceptable level of IT operations performance and error risk in line with service level agreements (SLAs)
- Continuously review operating metrics and data to find opportunities to improve.
- Work in a 24/7 operating model covering all geographies, mainly UK business hours and weekend on call for deployments.

Tech Profile/Essential Skills
- Salesforce CPQ Administration with basic development skills
- SAP CPQ Administrator with basic development skills
- Quote to Cash Process knowledge

Preferred Skills and Experience
- 3+ of experience working in either Salesforce or SAP CPQ.
- Demonstrable experience in handling CPQ and lead-to-cash solutions
- Good understanding of Quote-To-Order and Lead-To-Cash processes
- In-depth of product structures (made to stock, made to order), configurations, product pricing and quote management
- Hands on experience with CPQ configuration including organization, market, currency, simple and configurable products, attributes, compatibility rules, pricing, quote design, proposal documents and scripting extensions

Education and Professional Skills
- Professional qualification or equivalent.
- BS/MS degree in Computer Science, Software Engineering or STEM degree (Desirable)
- Superb communication & articulation skills.
- Curious about innovative technologies and tools, creative thinking and initiative taking.
- Relevant Industry certifications will be helpful.
- Agile related certifications preferable
- Deep technical understanding of development and systems / platform engineering
- Customer centricity
- Strategic ability to define technical direction in the portfolio of products including technical strategies and plans and execution plans.

Detailed Responsibilities
- Ready to work in a 24/7 operating model covering all geographies, mainly UK business hours and weekend on call
- Must get along with global teams in time zones spanning UK, US, APAC areas.
- Resolve customer service issues and thoughtfully handle complex customer service problems.
- Lead customers: expectations and experience in a way that results in high customer satisfaction.
- Handle day-to-day administration and configuration of the Salesforce platform.
- Assist with the design and delivery of product and other technical training.
- Review support cases for technical and fix accuracy.
- Define and describe technical standard processes.
- You will also be asked to build knowledge base materials dedicated towards operational efficiency while also empowering and enabling the Salesforce community.
- Create/maintain user accounts and interact with end-users to fix and resolve issues and questions.
- Day to day maintenance and support of Salesforce including sophisticated product and pricing rules and guided selling workflows.
- Design, develop, test, deploy, and maintain basic workflows/bugs/Defects rules, validation rules, formulas, custom workflow, automated approvals, process builder, page layouts, custom fields/objects.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green eco