International Us Voice Process

7 days ago

Madiwala Bengaluru Karnataka, India Fullinfaws College Full time

**Job Title: International US Voice Process Executive - Telecommunications**

**Location**: Madiwala, Bangalore

**Working Days**: 5 Days a week (Sunday & Saturday Fixed Off)

**Shift**: Complete Graveyard Shift (US Business Hours)

**Salary**: Up to ₹30,000 Take Home (Based on experience and interview performance)

**About the Role**:
We are looking for highly motivated and customer-focused International US Voice Process Executives to join our team in Madiwala. As a key member of our telecommunications process, you will be responsible for providing exceptional voice support to our US-based customers, resolving their queries, and ensuring a seamless customer experience. This is an exciting opportunity to work in a dynamic international environment with fixed weekend offs and a competitive salary.

**Key Responsibilities**:

- Handle inbound and outbound calls from US customers regarding telecommunication services (e.g., billing inquiries, technical support, service activation/deactivation, plan changes, troubleshooting internet/phone issues).
- Actively listen to customer concerns, identify their needs, and provide accurate and efficient solutions.
- Clearly and professionally communicate information about products, services, and resolutions to customers in English.
- Troubleshoot basic to intermediate technical issues related to telecommunication services and guide customers through resolution steps.
- Document all customer interactions, complaints, and resolutions accurately and comprehensively in the CRM system.
- Adhere to company policies, procedures, and quality standards to ensure high customer satisfaction.
- Escalate complex or unresolved issues to the appropriate internal teams for further assistance.
- Maintain a high level of customer satisfaction by delivering polite, empathetic, and effective support.
- Work collaboratively with team members to achieve individual and team performance targets.

**Required Skills & Qualifications**:

- Minimum 6 months of proven experience in an **International US Voice Process**, preferably within the telecommunications or customer service industry.
- **Excellent verbal communication skills in English** with a neutral accent and clear articulation, suitable for interacting with US customers.
- Strong active listening skills and the ability to empathize with customer situations.
- Good problem-solving and analytical abilities to diagnose and resolve customer issues effectively.
- Basic understanding of telecommunication products and services is a plus.
- Ability to work in a fast-paced, target-driven environment.
- Flexibility to work in a complete graveyard shift (US business hours).
- High school diploma or equivalent qualification required; a Bachelor's degree is a plus.
- Strong interpersonal skills and a positive attitude.

**Benefits**:

- Fixed Saturday and Sunday Off
- Competitive take-home salary
- Opportunity to work with an international client base
- Professional growth and development opportunities

**To Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹25,000.28 - ₹31,000.20 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus
- Shift allowance
- Yearly bonus

Work Location: In person

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