
Front Office Executive
6 days ago
Job Title: Front Office Executive
Location: 4 Color Hotels, Kondapur, Hyderabad
Department: Hospitality
Employment Type: Full-Time
Job Summary:
We are looking for a well-groomed, courteous, and efficient **Front Office Executive** to be the first point of contact for guests and ensure a smooth and pleasant check-in/check-out process. This role plays a key part in delivering the highest level of guest satisfaction and maintaining the professional image of the hotel.
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Key Responsibilities:
- Greet and welcome guests with a warm and professional demeanor.
- Manage check-in and check-out processes smoothly and efficiently.
- Maintain accurate records of bookings, payments, and guest information.
- Coordinate with housekeeping and other departments to ensure room readiness and service delivery.
- Address guest queries, complaints, or concerns promptly and courteously.
- Manage billing, invoices, and payment procedures using PMS software.
- Monitor lobby area to ensure cleanliness and readiness at all times.
- Maintain visitor logs and ensure security protocols are followed.
- Upsell rooms and hotel services to maximize revenue.
- Assist in night audit or shift handovers as required.
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**Requirements**:
- Proven work experience as a Front Office Executive/Receptionist/Guest Relations Executive in the hospitality industry.
- Knowledge of hotel management systems (PMS like IDS, Opera, or similar).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Presentable appearance with a customer-first attitude.
- Ability to remain calm under pressure.
- Flexibility to work in shifts, including weekends and holidays.
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
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