Front Office Executive

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Competencies xe2x96xaa Excellent communication skills xe2x96xaa Strong customer service drive xe2x96xaa Pro - active problem-solving skills xe2x96xaa Exceeding customer satisfactionxe2x96xaa Excellent time management Able to work flexible hoursxe2x96xaa Quick learner and ability to motivate self othersxe2x96xaa Proven working experience as a lobby manager FM industry xe2x96xaa Confidently able to present to clients xe2x96xaa Hands-on experience in using visitor management software and MS office xe2x96xaa Strong team player within a customer service team environment xe2x96xaa Providing flawless upscale professional servicexe2x96xaa Adaptable composed flexible with strong Mental ResilienceResponsibilities xe2x96xaa Key Operations deliveryxe2x96xaa Manage the Front Office in most professional manner directing and coaching staff to ensurepleasant experience to all visitors xe2x96xaa Greet VIP clients visitors on arrival at front office and as directed perform special servicesfor VIP Guests client Provide safety briefing and assist in VIPs arrival departure inabsence of guest relation officers xe2x96xaa Assist in sending clients visitors messages or faxes and self-check-in xe2x96xaa Assisting with special needs for visitors with disabilities xe2x96xaa Having prior information of arriving clients visitors and ensure all necessary arrangementsare done as per requirement follow up in case guests are not picked up from hotel xe2x96xaa Co-ordinate with night shift front office executive to ensure details of large parties arereceived and badges are ready for allocation on arrivalxe2x96xaa Handling client visitors sponsors complaints feedbacks and other related problems andcommunicate to next level or as per escalation matrix xe2x96xaa Ensure welcome PPT is updated displayed for the client visits and all the equipments arein working conditionxe2x96xaa Ensure all relevant communication is updated and displayed at all times at the Front office as per the guidelines given by SDL xe2x96xaa Check cleanliness of lobby lifts and public areas lights and as well as front office staff inproper grooming and behavior xe2x96xaa Ensure all equipment and hardware at the Front Office is working and there is zero downtime Escalate to next level as necessary for rectification xe2x96xaa Operates the front office computer system to assist front office attendantsxe2x96xaa Aid in general administrative activities and to Helpdesk as required xe2x96xaa Ensure FOE handles all incoming and outgoing calls in professional polite manner Co-ordinates with all departments to address the all the concerns eventmanagement flower arrangements to maintain Front Office functions properly xe2x96xaa Ensure Accenture specific processes manual is followedxe2x96xaa Manage track amount collected for temporary badges xe2x96xaa Ensure compliance of regulations requirements of JLL management xe2x96xaa Participate in Emergency Evacuation procedures including crisis management and businesscontinuity xe2x96xaa Develop the necessary policies and procedures required for all functions within the scope of FrontOffice xe2x96xaa Responsible for ensuring availability of safety and Accenture directory signage xe2x96xaa Preparation of all required reports participation in internal external audits xe2x96xaa Ensure training of front office GRE staff as per relevant training calendarsxe2x96xaa To discuss all matters that needed to follow up with the next shift front office executive approvingand managing the rosterxe2x96xaa Govern overall performance of Front office executive Guest relation executive as per definedroles responsibilities Budget INR 4 Lakhs PA CTCLocation On-site Hyderabad TSIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements Were interested in getting to know you and what you bring to the table JLL Privacy NoticeJones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and or overall selection process you may contact us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL