Front Office Executive

JLL supports the Whole You, personally and professionally.
**Job profile**:

- Qualification: Prefer BHM/Bachelor’s Degree
- Industry Type: FM Services, Hotel
- Overall Experience: 4-6 years
- Industry Experience: 4-5 years
- Technical Skills: Computer knowledge
- Generic Skills: Verbal/written communication skills, Vendor/people

management, planning, ability to prioritize / organize
- Behaviors: Team work, learning attitude, handle multiple tasks & positive

Thinking
**Job Aim**:
The Lobby Manager is responsible for directing and administering the operational efforts of the
Front office. This individual ensures that established policies and procedures are followed,
oversees provision of a full range of services to visitors and employees, who are promptly and
professionally served.
**Competencies**:

- Excellent communication skills.
- Strong customer service drive.
- Pro - active problem-solving skills.
- Exceeding customer satisfaction
- Excellent time management/ Able to work flexible hours
- Quick learner and ability to motivate self & others
- Proven working experience as a lobby manager/ FM industry.
- Confidently able to present to clients.
- Hands-on experience in using visitor management software and MS office.
- Strong team player within a customer service team environment.
- Providing flawless, upscale, professional service
- Adaptable, composed, flexible with strong Mental Resilience

**Responsibilities**:

- Key Operations delivery
- Manage the Front Office in most professional manner, directing and coaching staff to ensure

pleasant experience to all visitors.
- Greet VIP clients/visitors on arrival at front office and as directed, perform special services

for VIP Guest’s/client. Provide safety briefing and assist in VIP’s arrival/departure in
absence of guest relation officers.
- Assist in sending clients/visitors messages or faxes and self-check-in.
- Assisting with special needs for visitors with disabilities.
- Having prior information of arriving clients/visitors and ensure all necessary arrangements

are done as per requirement, follow up in case guests are not picked up from hotel.
- Co-ordinate with night shift front office executive to ensure details of large parties are

received and badges are ready for allocation on arrival
- Handling client/visitors/sponsors complaints/feedbacks and other related problems and

communicate to next level or as per escalation matrix.
- Ensure welcome PPT is updated & displayed for the client visits and all the equipment’s are

in working condition
- Ensure all relevant communication is updated and displayed at all times, at the Front office,

as per the guidelines given by SDL.
- Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in

proper grooming and behavior.
- Ensure all equipment and hardware at the Front Office is working and there is zero downtime.

Escalate to next level as necessary for rectification.
- Operates the front office computer system to assist front office attendants
- Aid in general administrative activities and to Helpdesk as required.
- Ensure FOE handles all incoming and outgoing calls in professional & polite manner.

Co-ordinates with all departments to address the all the concerns/event
management/flower arrangements to maintain Front Office functions properly.
- Ensure Accenture specific processes/manual is followed
- Manage/track amount collected for temporary badges.
- Ensure compliance of regulations/requirements of JLL management.
- Participate in Emergency Evacuation procedures including crisis management and business

continuity.
- Develop the necessary policies and procedures required for all functions within the scope of Front

Office.
- Responsible for ensuring availability of safety and Accenture directory signage.
- Preparation of all required reports/participation in internal/external audits.
- Ensure training of front office /GRE staff as per relevant training calendars
- To discuss all matters that needed to follow up with the next shift front office executive approving

and managing the roster
- Govern overall performance of Front office executive & Guest relation executive as per defined

roles & responsibilities.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of