Customer Support Executive

2 weeks ago

Bodakdev Ahmedabad Gujarat, India Impetus Consulting Associates Private Limited Full time

Position Title: Virtual Patient Relationship Manager

Description: Our healthcare organization is seeking a Virtual Patient Relationship Manager (VPRM) to

provide exceptional customer service to current and potential patients. The VPRM will be responsible

for handling inbound and outbound calls related to doctor and specialist information, appointment

scheduling, and general patient concerns. The position is located within the hospital premises, and the

relationships with each caller.

**Responsibilities**:

- Manage inbound and outbound calls from patients seeking information on doctors andspecialists,

appointment scheduling, and general patient concerns.
- Make outbound calls to gather feedback and follow-up with patients.
- Respond to emergency code announcements in a timely and professional manner.
- Maintain high levels of professionalism with patients while building strong relationships with each

caller.
- Update patient data in the patient service database after each call.
- Maintain regular communication with the management team.

Qualifications:

- Must be 18 years of age or older.
- A graduate or pursuing graduation.
- Excellent verbal and written communication skills in Gujarati, Hindi, and English.
- Ability to always remain professional and courteous with patients.
- Must be available to work during holidays and weekends.

Other Information:

- Current rotational shifts are between 7 am to 11 pm.
- As per requirement of process shift will be rotational 24*7.
- Rotational shift will be between 7 am to 8 pm for females.
- Each shift will be 9 hours (8 hours working and 1 hour break)
- Rotational week off.
- 4 weeks off in a month.
- Festival days are working, as people still get ill on holidays.

**Salary**: ₹10,215.66 - ₹15,387.71 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

**Speak with the employer**
+91 9145800779

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