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Customer Support Executive

2 weeks ago

Gurgaon, India Quanteq Solutions Full time

**International Processes (Logistics)**_
- **Full training, support & opportunity for growth**_

**Customer Support Executive Responsibilities**:

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential services or actions to clients by collecting customer information and analysing customer needs
- Prepare service reports by collecting and analysing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Act as the company gatekeeper
- Suggest solutions
- Attempt to persuade customer to reconsider cancellation
- Utilise computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Read from scripts
- Handle changes in policies or renewals

**Customer Support Executive Requirements**:

- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritise and manage time effectively
- Able to work comfortably in a fast paced environment.

**Job Types**: Full-time, Regular / Permanent,

Ability to commute/relocate:

- Gurgaon 122001, Haryana: Reliably commute or planning to relocate before starting work (required)

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- International Calling: 1 Year (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (required)

**Salary**: ₹35,000.00 - ₹45,000.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Application Question(s):

- Do you have any experience with international customer support?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)