Customer Success Executive

Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative businesses around the world.

**A few recognitions**:
G2 High Performer for Springr 2023. Easiest To Do Business With" badge from G2 for Spring 2023. Easiest To Do Business With" badge from G2 for Winter 2023

**About the role**:
Your engagement with the customers will begin shortly after handover from the Implementation team and involve post-implementation activities like platform adoption, best practices and review sessions.

In short, you will be responsible for our customer’s post-sale experience and long-term success.

**Roles and Responsibilities**:

- Monitor the health of implementation at regular intervals and take proactive initiatives to ensure customer delight.
- Conduct review sessions with customers to understand their experience of using our products.
- Identify new features that would help customers get maximum value from the product and relay this to product team
- Tracking customer issues and bringing in resolutions to ensure customer satisfaction
- Act as customer’s voice for Kennect’s internal team.
- Build a solid and lasting relationship with the customers
- Conduct training sessions for end users to increase adoption
- Should be able to adapt to a high paced environment of learning and execution.
- Should be a team player who strives for excellence & comfortable working both independently and collaboratively
- Must possess excellent communication and customer-relationship skills.
- Problem-solving skills and technical aptitude should allow him/her to adapt to new circumstances and learn quickly when facing new problems and challenges.
- You will be looked upon to set an example for good work procedures and practices.
- Experience : 1 to 3 years
- Technical skills
- SQL, Excel. Advance Excel will be a plus.

**What does your 1st year look like at Kennect?**

1st Month
- Have some context of the industry we are operating in and how does our product help the customers
- Having a fair understanding of cross functional roles/teams in Kennect
- Documentation of different things learned during this period

3rd Month
- Have a complete understanding of the different features we have in our product
- Engage with an existing CSMs and try to gather all the details related to a particular customer
- Trying to resolve customer queries with the help of existing CSMs
- Documentation of all the learnings of this particular period

6th Month
- Should be able to have a complete understanding of 3 or 4 existing customers. Engaging with those customers and try to resolve all their queries
- Understanding customer’s business requirements and their current challenges.
- Designing optimum approaches to address those challenges through our platform.
- Tracking deliverables to ensure timely delivery to customers.

1 Year Mark
- Should be able to handle multiple customers requirements and queries
- Monitoring customer engagement and making life easier for the customers
- Building healthy and long lasting relationships with the customers
- Conducting quarterly business review meetings with existing customers
- Act as Customers voice for Kennect’s internal team
- Should be able to help and train new CSMs

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹750,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: In person