Orm Executive

3 days ago

Mumbai, India Schbang Digital Solutions Full time

Responsibilities
- Responsible to monitor, connect, converse, engage and enhance brand's online reputation.
- Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible
- Connect, converse and engage with the target audience on digital platforms across, on behalf of the brand thereby attending response management
- Promptly respond to negative comments, feedbacks, redressing complaints within client's specified turnaround time thus making the user journey with the brand worthwhile.
- Effectively identifying and utilising social listening tools for response management
- Categorise data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully
- Assist the brand to position itself effectively, eliminate weak-links, leverage strength-points and tap the target audience by collecting, collating and sharing insights through analysis of incoming audience s comments, conversations, complaints and feedbacks about the brand

Recommending suggestions for improvements by preparing presentation reports over conversations analysed through tool comprising the below:

- What are people talking the most about the brand
- sentiment summary
- Which social platform or a blog or a review site has received the maximum buzz in terms of people talking
- Any specific enhancement people want from the brand
- Any particular aspect of existing customers dislike about the brand
- Which particular state or region from where conversations are highest or lowest
- Giving a way forward strategy and providing a new direction to the brand for making the consumer experience better
- Benchmarking our brand against competition on the same metrics
- Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action

**Requirements**:

- Professional-level proficiency in English, excellent written oral communication, MS-Excel skills
- Good knowledge of Social Media Channels, Digital Media and Online Reputation management is a must
- Basic knowledge of social media/digital listening tools like Konnect Insights, Hootsuite Insights, etc.
- Must be informed and active follower of social and digital space trends and activity and possess a keen eye for detail

**Salary**: ₹30,000.00 - ₹37,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Lower Parel, Mumbai - 400013, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your Notice Period?
- What is your current CTC?
- What is your expected CTC?

**Experience**:

- ORM: 1 year (preferred)

**Speak with the employer**
+91 9321079567

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