ORM Specialist

2 days ago


Mumbai, Maharashtra, India Firstsource Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Title: Online Reputation Management (ORM) Executive

Location: Mumbai, Maharashtra

Reporting To: Team Leader/Manager

Job Summary:

We are seeking a proactive and detail-oriented Online Reputation Management Executive to monitor, manage, and enhance our client partner brands online presence. The ideal candidate will be responsible for tracking public perception, responding to customer feedback across digital platforms, and implementing strategies to maintain a positive brand image.

Key Responsibilities:

  • Monitor brand mentions across social media, review sites, forums, blogs, and news platforms.
  • Respond to customer reviews, comments, and queries in a timely and professional manner.
  • Collaborate with customer service and marketing teams to address negative feedback and resolve issues.
  • Develop and execute ORM strategies to improve brand sentiment and visibility.
  • Generate regular reports on online reputation metrics and sentiment analysis.
  • Identify potential reputation risks and escalate them to relevant stakeholders.
  • Maintain a database of feedback and responses for analysis and improvement.
  • Stay updated with industry trends, tools, and best practices in ORM.

Requirements:

  • Bachelors degree
  • 13 years of experience in Online Reputation Management, Social Media, or Digital Marketing.
  • Strong written and verbal communication skills.
  • Familiarity with ORM tools like Brandwatch, Meltwater, Google Alerts, etc.
  • Ability to handle sensitive issues with discretion and professionalism.
  • Analytical mindset with attention to detail.
  • Proficiency in English; knowledge of regional languages is a plus.

Preferred Skills:

  • Experience in crisis communication or PR.
  • Basic understanding of SEO and content marketing.
  • Ability to work in a fast-paced, collaborative environment.

Benefits:

  • Competitive salary and performance incentives
  • Health insurance and wellness programs
  • Learning and development opportunities

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.



  • Mumbai, Maharashtra, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    Operational Risk Senior Specialist, AVPJob ID: R0403576Full/Part-Time: Full-timeRegular/Temporary: RegularListed: Location: MumbaiPosition OverviewIn Scope of Position based Promotions (INTERNAL only)Job Title: Operational Risk Senior Specialist, AVPLocation: Mumbai, IndiaRole DescriptionThe purpose of the Operational Risk Management (ORM) function is to...


  • Mumbai, Maharashtra, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Risk Specialist – Global Operational Resilience, BCM and Crisis ManagementJob ID: R0407346Full/Part-Time: Full-timeRegular/Temporary: RegularListed: Location: MumbaiPosition OverviewIn Scope of Position based Promotions (INTERNAL only)Job Title: Risk Specialist – Global Operational Resilience, BCM and Crisis ManagementCorporate Title: AVPLocation:...

  • Data Analyst

    2 weeks ago


    Mumbai, Maharashtra, India WhizCrow Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Location:MIDC, Andheri East, MumbaiEmployment Type:Full-Time (contract)Work Schedule:5 Days a Week (Rotational Offs)Process Timings:Rotational shiftsRemuneration -As per industry standards and capabilitiesOnly apply if you can join immediately, & Only Mumbai CandidatesAbout UsWhizCrow is a globalBrand Authority Managementagency. We help businesses establish...


  • Mumbai, Maharashtra, India AQM Technologies Full time

    We are hiring at AQM Technologies Pvt. LtdWe are seeking a skilled Tester s with Risk and Compliances with 2-7 years of experienceThe ideal candidate will be based at Chennai location – Work from office mode.Job Description:Job Title: Engineers / Senior Test Engineers - Risk and CompliancesLocation: Mumbai ( Work From Office)Experience: 4+ yrsReporting To:...


  • Mumbai, Maharashtra, India Not Your Idea Full time

    Job DescriptionWe are hiring for Not Your Idea, our sister concern agency. Not Your Idea is a performance-driven Content & Tech Solutions company. We help businesses optimise their digital presence and achieve various business goals through bespoke web technologies and data-driven web content solutions.Job Overview:We are looking for an SEO specialist with 4...


  • Mumbai, Maharashtra, India Not Your Idea Full time

    We are hiring for Not Your Idea, our sister concern agency. Not Your Idea is a performance-driven Content & Tech Solutions company. We help businesses optimise their digital presence and achieve various business goals through bespoke web technologies and data-driven web content solutions.Job Overview:We are looking for an SEO specialist with 4 - 6 years of...


  • Mumbai, Maharashtra, India Not Your Idea Full time

    We are hiring for Not Your Idea, our sister concern agency. Not Your Idea is a performance-driven Content & Tech Solutions company. We help businesses optimise their digital presence and achieve various business goals through bespoke web technologies and data-driven web content solutions. Job Overview: We are looking for an SEO specialist with 4 - 6 years...


  • Mumbai, Maharashtra, India Not Your Idea Full time

    We are hiring for Not Your Idea, our sister concern agency. Not Your Idea is a performance-driven Content & Tech Solutions company. We help businesses optimise their digital presence and achieve various business goals through bespoke web technologies and data-driven web content solutions.Job Overview:We are looking for an SEO specialist with 4 - 6 years of...


  • Mumbai, Maharashtra, India Whizz HR Full time

    Job DescriptionRole- Social Media Marketing SpecialistLocation- MumbaiExperience- 1-4 yearsRole OverviewWere looking for a strategic and creative Social Media Lead to handle digital presence acrossplatforms. This role goes beyond daily executionyoull drive the content roadmap, shape how thebrand shows up online, and lead collaboration across teams to ensure...


  • Mumbai, Maharashtra, India AQM Technologies Full time

    We are hiring at AQM Technologies Pvt. LtdWe are seeking a skilled Tester s with Risk and Compliances with 2-7 years of experienceThe ideal candidate will be based at Chennai location – Work from office mode.Job Description:Job Title: Engineers / Senior Test Engineers - Risk and CompliancesLocation: Mumbai ( Work From Office)Experience: 4+ yrs Reporting...