Front Office Assistant

7 hours ago

Alleppey, India Palmgrove Lake Resort Full time

**Job Summary**:
**Key Responsibilities**:

- **Guest Interaction**: Greet guests warmly upon arrival, assist with check-in and check-out processes, and ensure all guest inquiries are addressed promptly and professionally.
- **Reservation Management**: Assist with guest reservations, confirming bookings, updating records, and managing cancellations or modifications.
- **Guest Services**: Provide information on resort amenities, local attractions, dining options, and services, ensuring all guest needs are met efficiently.
- **Billing and Payments**: Process guest payments, including cash, credit cards, and room charges. Handle billing inquiries and ensure accuracy in charges.
- **Concierge Support**: Coordinate guest requests for transportation, special accommodations, restaurant reservations, and other special needs.
- **Problem Solving**: Handle guest complaints and issues in a professional and timely manner, ensuring guest satisfaction and resort policies are followed.
- **Coordination with Other Departments**: Communicate effectively with housekeeping, maintenance, and other departments to ensure the smooth operation of daily activities.
- **Maintain Front Desk Appearance**: Keep the front desk area clean, organized, and well-stocked with necessary supplies.

**Qualifications**:

- **Experience**: Prior experience in a hospitality, customer service, or administrative role is preferred, but not required.
- **Education**: High school diploma or equivalent required; a college degree in Hospitality Management or related field is a plus.

**Skills**:

- Strong verbal and written communication skills.
- Proficient in using reservation systems, office software, and basic office equipment.
- Ability to multitask and remain calm in a fast-paced environment.
- Excellent interpersonal skills and a customer-focused attitude.
- Problem-solving and conflict resolution abilities.

**Physical Requirements**:

- Ability to stand for extended periods of time.
- Occasional lifting and carrying of light items (up to 25 lbs).
- Comfortable working in a busy, fast-paced environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15.00 - ₹18,000.00 per month

**Benefits**:

- Food provided

Work Location: In person

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