Front Office Associate

6 days ago

Alleppey, Kerala, India Olivia Hospitality Full time ₹ 2,40,000 per year

Key Responsibilities:

  • Greet guests with a warm, professional welcome and provide prompt check-in and check-out services.
  • Handle guest reservations, cancellations, and modifications
  • Manage guest accounts, process payments, and issue invoices accurately.
  • Address guest inquiries, requests, and complaints professionally and efficiently.
  • Coordinate with housekeeping, concierge, and other departments to ensure seamless guest experiences.
  • Upsell rooms and promote hotel services and amenities to enhance guest satisfaction and revenue.
  • Maintain a clean, organized, and welcoming front desk environment.
  • Monitor lobby activity and maintain security awareness.
  • Follow all standard operating procedures, hotel policies, and safety protocols.
  • Ensure accurate documentation and shift handovers.

Qualifications & Skills:

  • Degree or diploma in Hospitality Management or related field (preferred).
  • Prior experience in front office or customer service roles, ideally in a luxury or 5-star environment.
  • Proficiency in hotelier software and MS Office applications.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Fluent in English; knowledge of other languages is an asset.
  • Professional appearance, grooming, and demeanor.
  • Ability to work flexible hours, including weekends, holidays, and night shifts.
  • Male candidates preferred.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Experience:

  • Front office Associate: 2 years (Preferred)

Work Location: In person

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