Assistant Manager

About CGH Earth :

CGH Earth is a pioneer in the space of responsible and experiential tourism, operating a diverse portfolio of unique hotels, resorts, and wellness centers across South India. The group's operations are deeply rooted in three core, non-negotiable values: Caring for the Environment, Working with Local Communities, and Being One with the Local Ethos. As a pioneering family-owned enterprise, CGH Earth curates highly evolved, transformative travel experiences across the diverse landscapes of Southern India, fundamentally rooted in the ethos of conservation and local community empowerment. The brand is dedicated to preserving the natural environment and local culture, ensuring every guest experience is authentic, immersive, and sustainable.

Job Description : Assistant Manager - Learning & Development

Note: This hiring is for two separate, unit-level vacancies. Candidates will be hired for one specific location.

Job Title : Assistant Manager - Learning & Development

Department : Learning & Development

Reports to : General Manager (of the respective unit)

Location : Kumarakom / Mararikulam

Job Type : Full-time

Job Summary

The Assistant Manager - L&D is a dedicated unit-level role responsible for driving the entire learning and performance excellence agenda for their respective resort (either in Kumarakom or Mararikulam). This individual will be crucial in translating CGH Earth's unique values of authentic hospitality and responsible tourism into high-touch service delivery. The role requires a hands-on training professional who will assess, design, deliver, and track customized training interventions at the unit level, ensuring consistent service standards and employee competence directly contribute to superior guest experiences.

Key Responsibilities

Program Design and Strategic Intervention

• Develop, implement, and manage comprehensive hospitality training programs across all core operational departments, including Front Office, Housekeeping, Food & Beverage, Culinary, and Spa.
• Conduct thorough Training Needs Assessments (TNA) to accurately identify specific performance gaps, competency deficiencies, and opportunities to enhance unit team performance.
• Collaborate closely with Property Heads of Department (HODs) to deliver highly customized training interventions focused on elevating guest satisfaction metrics, improving complaint resolution, professional grooming, hygiene, and strict adherence to unit-specific Standard Operating Procedures (SOPs).

Training Delivery & Culture

• Facilitate high-impact learning sessions, utilizing a diverse mix of classroom training, practical on-the-job coaching, and experiential learning modules tailored to the unique environment of the resort.
• Lead the new hire onboarding and induction programs, ensuring immediate cultural alignment with CGH Earth values and seamless integration into the unit's service philosophy.
• Champion a service-first, learning-focused culture by actively coaching and mentoring departmental trainers and developing internal learning champions.
• Introduce performance coaching tools and deliver specialized soft skills modules in areas like effective communication, team dynamics, time management, and emotional intelligence for managerial and frontline staff.

Talent Management & Compliance

• Create and monitor individual Learning and Development Plans (LDPs) that actively support employee career growth, leadership readiness, and departmental succession planning within the unit.
• Contribute to talent development strategies that improve employee engagement, service consistency, and overall hospitality service standards.
• Liaise with the corporate L&D team for the rollout of organization-wide initiatives and ensure consistent, effective implementation at the unit level.
• Track, document, and report training metrics (attendance, completion rates, and effectiveness) using internal systems to ensure statutory compliance and audit readiness.

Qualifications & Skills

• Education: Graduate degree in Hotel Management, Hospitality, or a related field.
• Experience: A total experience range of 4 – 10 years, with proven experience in a dedicated training or L&D role.
• Industry Focus: Proven experience in designing and delivering training programs in luxury hotels, eco-resorts, or experiential hospitality brands is essential.
• Operational Acumen: Strong working understanding of hospitality operations, discerning guest expectations, and the skills required for excellence in frontline service delivery.
• Core Competencies: Excellent organizational, analytical, and communication skills, with a demonstrated ability to engage, coach, and inspire team members at all levels.

Job Type: Full-time

Pay: ₹35, ₹50,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person