Customer Support Executive
1 week ago
**Greeting From Genxlead Retail Pvt Ltd(Shyaway)**
**Designation**: Customer Support Executive
**Experience**: Min 6 Months
**Job Location**:Chennai - Vanagaram
**Qualification**-Graduates from any stream
Hindi and English Speaking Must
**Roles and Responsibilities**
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customer's needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Follow communication procedures, guidelines, and policies.
- Take an extra mile to engage customers.
- Excellent Communication in Hindi is mandatory.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt and respond to different types of characters.
- Proven customer support experience is an added advantage.
Pay: ₹250,000.00 - ₹300,000.00 per year
**Benefits**:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
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