Customer Care Representative

6 days ago

Chandigarh, India Kreez Consulting Full time

We are hiring for Voice/Chat process (International BPO) in Mohali IT Park and Chandigarh IT park for a renowned company.
Helping clients to caption their telephone calls. Assisting customers' to communicate confidently with friends, family and colleagues by phone. Utilize excellent listening & verbal skills to enable Caption Call customers not to limit the quality of their phone conversations.

**KEY responsibilities AND ACCOUNTABILITIES**
- Provide phone support for Global customers.
- Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
- Demonstrates confidence and willingness to resolve customer requests or queries.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
- Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
- Completes all training and development activities in timely manner
- Understanding of escalation handling procedures.

**Main **job requirements**
- **Service hours
- 24*7, Rotational Shifts**:

- **Qualification - Under Graduates or Graduates in any stream**:

- **Experience -Graduate Fresher or under Graduates with 6 to 12 months of international BPO technical/Customer support experience.**

**Salary**: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)

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