Reservation Executive

2 days ago

Noida Uttar Pradesh, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

**Position**: Reservations Executive
**Industry**: Hotel & Hospitality
**Location**: Noida, UP
**Experience**: 1-3 years

**Key Responsibilities**
- **Reservation Handling**:

- Accurately input reservations into the Property Management System (PMS).
- **Guest Communication**:

- Respond promptly to guest inquiries regarding availability, rates, packages, and promotions.
- Confirm bookings, modifications, and cancellations with professionalism.
- Assist with special requests (early check-in, late check-out, transfers, etc.).
- **Coordination with Departments**:

- Collaborate with front office, housekeeping, and F&B teams for smooth guest experiences.
- Work with sales and revenue management to optimize room allocation and occupancy.
- **Revenue Optimization**:

- Upsell higher room categories and promote hotel services/packages to increase revenue.
- Monitor booking channels to ensure competitive pricing.
- **Record Keeping & Reporting**:

- Maintain accurate and up-to-date reservation records.
- Prepare daily, weekly, and monthly reservation reports for management.
- **Customer Service & Problem Solving**:

- Handle booking-related complaints or discrepancies with professionalism.
- Ensure guest satisfaction through efficient and personalized service.
- **System & Channel Management**:

- Update rates, availability, and promotions in line with management directives.

**Qualifications & Skills**
- Bachelor’s degree in Hospitality, Hotel Management, or related field.
- 1-3 years of experience in reservations/front office (hospitality industry preferred).
- Knowledge of PMS (Property Management Systems) and OTA portals.
- Strong communication, customer service, and problem-solving skills.
- Ability to multitask and work under pressure.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

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