Customer Service Associate

2 weeks ago


Bopal Ahmedabad Gujarat, India OMSGuru Solutions Private Limited. Full time

**Job Title**: Customer Support Associate

**Job Location**: Bopal, Ahmedabad

**Job Type**: Full-time

**About the Company**:
**OMSGuru** is a 8-year-old software product company located in Bopal, Ahmedabad working in the eCommerce Industry. OMS Guru is a backbone for online eCommerce vendors and helps them grow their businesses profitably. We serve over 10000+ happy clients who use our services. OMSGuru is built with single goal in mind: to help big & small sellers and retailers manage their back-end business operations with ease. Thank you for your interest in OMS Guru solutions private limited.

**Job Summary**:
Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.

**Key Responsibilities**:

- Understand OMSGuru platform and it’s functioning thoroughly
- Help onboard new clients onto our system
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.

**Skills and Qualifications**:

- Excellent communication
- Fluent in Hindi & English
- Working knowledge of Microsoft Excel
- Typing Speed of minimum 30 Words Per Minute
- Outspoken personality (someone who likes to talk with people)

**Education**:

- Any Graduate

**How to Apply**:
**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person



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