Client Servicing and Operations

3 days ago

Mumbai Maharashtra, India Swaaha EMC Private Limited Full time

Location: Mumbai BKC

**Salary**: 35,000 to 50,000

**Job Description**:
**Job Summary**:
**Key Responsibilities**:
**Client Relationship Management**:

- Act as the primary point of contact for clients from initial inquiry to event completion.
- Build and maintain strong, long-term relationships with clients.
- Understand client visions, preferences, and expectations to deliver personalized experiences.

**Project Coordination**:

- Collaborate with internal teams design, production, operations, and vendors to ensure client requirements are communicated clearly.
- Prepare and present event proposals, mood boards, and presentations tailored to client briefs.
- Manage timelines, deliverables, and milestones throughout the event planning process.

**Client Meetings & Communication**:

- Organize and lead regular client meetings, calls, and updates.
- Provide expert advice and guidance on event concepts, trends, and luxury experiences.
- Handle client queries, concerns, and feedback promptly and professionally.

**On-ground Management**:

- Be present on event days to manage client expectations and ensure smooth execution.
- Coordinate with the operations team to ensure event setups align with client approvals.
- Manage last-minute client requests and troubleshoot in real-time.

**Budget & Documentation**:

- Assist in preparing event budgets and ensure transparency with clients regarding costs.
- Oversee contracts, approvals, and documentation related to client deliverables.

**Post-Event Servicing**:

- Manage post-event feedback, thank-you communication, and client retention strategies.
- Assist in generating referrals, testimonials, and future business opportunities.

**Key Skills & Competencies**:

- Strong interpersonal and relationship-building skills.
- Exceptional verbal and written communication.
- Highly organized with the ability to manage multiple clients and projects simultaneously.
- Customer-centric mindset with high emotional intelligence.
- Ability to handle high-pressure situations with grace and professionalism.
- Attention to detail with a flair for luxury aesthetics and experiences.
- Problem-solving attitude with a proactive approach.

**Qualifications**:

- Bachelor’s Degree in Event Management, Hospitality, Mass Communication, or a related field.
- 3-5 years of client servicing experience, preferably in luxury weddings, premium events, or hospitality.
- Proficiency in MS PowerPoint / Keynote, and design tools (Photoshop, Illustrator, Canva, etc.)

**Personal Attributes**:

- Passionate about delivering extraordinary experiences.
- Confident, presentable, and well-spoken.
- Empathetic listener with a service-first attitude.
- Positive, solution-oriented, and collaborative mindset.

8169180712

Zain Shaikh

Manager - HR

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Flexible schedule

**Experience**:

- From Event Industry: 4 years (required)
- Client Servicing: 3 years (required)

Work Location: In person

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