Client Servicing and Operations

4 days ago

Mumbai, Maharashtra, India Swaaha EMC Private Limited Full time ₹ 3,50,000 - ₹ 5,00,000 per year

Location: Mumbai BKC

Salary: 35,000 to 50,000

Job Description:

Job Summary:

We are looking for an enthusiastic, articulate, and client-focused Client Servicing Manager to join our Swaaha Weddings & Nautanki Company. The role involves end-to-end client management — from understanding client requirements to ensuring flawless execution of their dream wedding. The ideal candidate will have a passion for premium service, strong communication skills, and the ability to manage high-net-worth clients with professionalism and empathy.

Key Responsibilities:

Client Relationship Management:

  • Act as the primary point of contact for clients from initial inquiry to event completion.
  • Build and maintain strong, long-term relationships with clients.
  • Understand client visions, preferences, and expectations to deliver personalized experiences.

Project Coordination:

  • Collaborate with internal teams design, production, operations, and vendors to ensure client requirements are communicated clearly.
  • Prepare and present event proposals, mood boards, and presentations tailored to client briefs.
  • Manage timelines, deliverables, and milestones throughout the event planning process.

Client Meetings & Communication:

  • Organize and lead regular client meetings, calls, and updates.
  • Provide expert advice and guidance on event concepts, trends, and luxury experiences.
  • Handle client queries, concerns, and feedback promptly and professionally.

On-ground Management:

  • Be present on event days to manage client expectations and ensure smooth execution.
  • Coordinate with the operations team to ensure event setups align with client approvals.
  • Manage last-minute client requests and troubleshoot in real-time.

Budget & Documentation:

  • Assist in preparing event budgets and ensure transparency with clients regarding costs.
  • Oversee contracts, approvals, and documentation related to client deliverables.

Post-Event Servicing:

  • Manage post-event feedback, thank-you communication, and client retention strategies.
  • Assist in generating referrals, testimonials, and future business opportunities.

Key Skills & Competencies:

  • Strong interpersonal and relationship-building skills.
  • Exceptional verbal and written communication.
  • Highly organized with the ability to manage multiple clients and projects simultaneously.
  • Customer-centric mindset with high emotional intelligence.
  • Ability to handle high-pressure situations with grace and professionalism.
  • Attention to detail with a flair for luxury aesthetics and experiences.
  • Problem-solving attitude with a proactive approach.

Qualifications:

  • Bachelor's Degree in Event Management, Hospitality, Mass Communication, or a related field.
  • 3–5 years of client servicing experience, preferably in luxury weddings, premium events, or hospitality.
  • Proficiency in MS PowerPoint / Keynote, and design tools (Photoshop, Illustrator, Canva, etc.)

Personal Attributes:

  • Passionate about delivering extraordinary experiences.
  • Confident, presentable, and well-spoken.
  • Empathetic listener with a service-first attitude.
  • Positive, solution-oriented, and collaborative mindset.

Zain Shaikh

Manager - HR

Job Types: Full-time, Permanent

Pay: ₹35, ₹50,000.00 per month

Benefits:

  • Flexible schedule

Experience:

  • From Event Industry: 4 years (Required)
  • Client Servicing: 3 years (Required)

Work Location: In person

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