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Client Servicing and Operations
2 weeks ago
Location: Mumbai BKC
Salary: 30,000 to 45,000
Job Description:
Job Summary:
We are looking for an enthusiastic, articulate, and client-focused Client Servicing Manager to join our Swaaha Weddings & Nautanki Company. The role involves end-to-end client management — from understanding client requirements to ensuring flawless execution of their dream wedding. The ideal candidate will have a passion for premium service, strong communication skills, and the ability to manage high-net-worth clients with professionalism and empathy.
Key Responsibilities:
Client Relationship Management:
- Act as the primary point of contact for clients from initial inquiry to event completion.
- Build and maintain strong, long-term relationships with clients.
- Understand client visions, preferences, and expectations to deliver personalized experiences.
Project Coordination:
- Collaborate with internal teams design, production, operations, and vendors to ensure client requirements are communicated clearly.
- Prepare and present event proposals, mood boards, and presentations tailored to client briefs.
- Manage timelines, deliverables, and milestones throughout the event planning process.
Client Meetings & Communication:
- Organize and lead regular client meetings, calls, and updates.
- Provide expert advice and guidance on event concepts, trends, and luxury experiences.
- Handle client queries, concerns, and feedback promptly and professionally.
On-ground Management:
- Be present on event days to manage client expectations and ensure smooth execution.
- Coordinate with the operations team to ensure event setups align with client approvals.
- Manage last-minute client requests and troubleshoot in real-time.
Budget & Documentation:
- Assist in preparing event budgets and ensure transparency with clients regarding costs.
- Oversee contracts, approvals, and documentation related to client deliverables.
Post-Event Servicing:
- Manage post-event feedback, thank-you communication, and client retention strategies.
- Assist in generating referrals, testimonials, and future business opportunities.
Key Skills & Competencies:
- Strong interpersonal and relationship-building skills.
- Exceptional verbal and written communication.
- Highly organized with the ability to manage multiple clients and projects simultaneously.
- Customer-centric mindset with high emotional intelligence.
- Ability to handle high-pressure situations with grace and professionalism.
- Attention to detail with a flair for luxury aesthetics and experiences.
- Problem-solving attitude with a proactive approach.
Qualifications:
- Bachelor's Degree in Event Management, Hospitality, Mass Communication, or a related field.
- 3–5 years of client servicing experience, preferably in luxury weddings, premium events, or hospitality.
- Proficiency in MS PowerPoint / Keynote, and design tools (Photoshop, Illustrator, Canva, etc.)
Personal Attributes:
- Passionate about delivering extraordinary experiences.
- Confident, presentable, and well-spoken.
- Empathetic listener with a service-first attitude.
- Positive, solution-oriented, and collaborative mindset.
Zain Shaikh
Manager - HR
Job Types: Full-time, Permanent
Pay: ₹30, ₹45,000.00 per month
Benefits:
- Flexible schedule
Experience:
- From Event Industry: 2 years (Required)
- Client Servicing: 2 years (Required)
Work Location: In person