Customer Relationship Trainee

Job Description**:Customer Relationship Trainee**

Position**:Customer Relationship Trainee**

Location**:Kota**

Company**:SMART GRADE SOLUTIONS**

Employment Type**:Full-time**

**About Us**:
SMART GRADE SOLUTIONS have been recognized as a top Consultant in UK, Australia, Canada and USA. We provide clients with a wide range of services that will help them thrive and grow. Whether it’s project planning, business analyses or crisis management. we are looking for a motivated and skilled individual to join our team.

**Position Overview**:
**Key Responsibilities**:

- **Customer Interaction**: Handle inbound and outbound communication with UK customers via Facebook, Instagram, WhatsApp chat & call. Ensuring clear and professional communication throughout all interactions.
- **Customer Inquiries**: Handle customer inquiries regarding products, orders, deliveries, feedback, and other fulfilment related issues.
- **Order Assistance**: Assist customers in completing their orders.
- **Sample Order Conversion**: Proactively convert positive leads into regular buyers through effective outbound communication via Calls, WhatsApp, or Messages.
- **Customer Engagement**: Develop and maintain strong connections with customers such as students and professionals.
- **Post-Purchase Communication**: Follow up with customers post-purchase for feedback, reviews, and obtaining project outcomes photos/videos after results.
- **Social Media Communication**: Find prospects and leads over social media groups and pages, Likes and comments on their posts to increase interactions and respond promptly to inquiries and concerns.
- **Issue Resolution**: Coordinate with different internal departments to resolve customer issues promptly and efficiently.
- **Customer Retention**: Implement strategies to enhance customer retention and repeat purchases.
- **Record Keeping**: Maintain accurate records of customer interactions and keep detailed notes for future reference.
- **Reports**: Prepare and submit periodic reports summarizing customer inquiries, trends, and feedback to identify areas for improvement and enhance customer service strategies.

**Qualifications & Skills**:

- Minimum Bachelor's Degree (or equivalent) in a relevant field (customer service, communications, business administration preferred).
- At least 1 year of experience in a customer service role with a demonstrably strong track record of exceeding customer expectations. Experience for an assignment business is a plus.
- Excellent verbal and written communication skills in English with a clear, professional, and friendly tone.
- Proficiency in using computers (specially MS Office tools) and various communication platforms (Facebook, Instagram, WhatsApp, Chat & Call).
- Ability to multi-task effectively, prioritize tasks, and manage a fast-paced workload.
- Strong problem-solving and analytical skills to identify root causes of customer issues and find appropriate solutions.
- Excellent interpersonal skills with the ability to build rapport and connect with customers from diverse backgrounds.
- Self-motivated and proactive with a positive attitude and a willingness to learn.
- Detail-oriented and capable of working independently as well as part of a team.
- Comfortable working in a dynamic environment and handling challenging situations with a calm and professional attitude.
- Familiarity with the academic consultancy industry (a plus).
- Comfortable with working in India/UK time zones interchangeably.

**How to Apply**:
Pay: From ₹10,000.00 per month to ₹13500.00 per month

**Benefits**:

- Bonus
- Incentives
- 1 Paid Leave
- Tea Refreshments
- Fully AC (Work From Office)
- 1 Week Office Group Trip Every Year

Schedule:

- Office : 11 AM to 6 PM
- Home : UK Shift

**Experience**:

- Customer service: 1 year (required)
- Freshers can also apply

**Language**:

- English (required)

Work Location: In person

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹14,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- UK shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 01/10/2024