IT Amc Renewal Executive

1 day ago

Mumbai Maharashtra, India Hectowin Tech Solutions Pvt Ltd Full time

**Job Title: IT Sales - AMC and Renewal Executive**

**Department**: Sales / IT Services
**Location**: Mumbai
**Reports to**: Sr. V.P.
**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- **Client Relationship Management**:

- Build and maintain strong relationships with existing clients to ensure timely AMC and service/software renewals.
- Act as the primary point of contact for renewal discussions, queries, and escalations.
- **Renewal Sales**:

- Track and manage renewal cycles for IT products, services, and contracts.
- Prepare and send renewal quotes, negotiate terms, and close renewal deals.
- Follow up with clients to ensure timely payments and contract closures.
- **Sales & Upselling**:

- Identify opportunities to upsell additional services, licenses, or products during the renewal process.
- Work closely with the technical and pre-sales teams to understand customer needs and suggest value-added solutions.
- **CRM & Reporting**:

- Maintain accurate and up-to-date records of renewals, contracts, and client communications in CRM systems.
- Generate regular reports on renewal status, revenue forecasts, and sales performance.
- **Coordination**:

- Coordinate with internal teams (technical support, finance, logistics) to ensure smooth service delivery and invoicing.
- Liaise with OEMs or third-party vendors for pricing, support, and updates.

**Key Requirements**:

- **Education**: Bachelor’s degree in Business Administration, Information Technology, or related field.
- **Experience**: 2-5 years of experience in IT sales, AMC handling, or renewal processes (preferably in IT services or software industry).
- **Technical Knowledge**: Understanding of IT products, software licenses, hardware components, and service contracts.
- **Skills**:

- Excellent communication and negotiation skills.
- Customer-focused with a strong sense of accountability.
- Proficient in MS Office, CRM tools, and quoting software.
- Ability to multitask and manage multiple accounts.

**Preferred Qualifications**:

- Experience in handling AMC renewals for OEMs like Cisco, Microsoft, Dell, HP, etc.
- Familiarity with SaaS subscription renewals or hardware lifecycle management.
- Certifications in ITIL, Sales, or related domains is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Work Location: In person

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