
Renewal Executive
3 days ago
We are looking for a customer-focused **Renewal Specialist** with experience or interest in the **AEC**sector. In this role, you will manage subscription and service contract renewals for AEC-focused software, tools, and platforms. You will collaborate closely with sales, customer success, and technical support teams to drive timely renewals, mitigate churn, and maintain long-term client relationships within the AEC community.
**Key Responsibilities**:
- Manage renewal cycles for software licenses, service contracts, or subscriptions used in AEC workflows (e.g., BIM, CAD, project management tools).
- Engage AEC customers proactively to discuss upcoming renewals, usage trends, and needs.
- Prepare and deliver renewal quotes, ensure contract accuracy, and secure timely signatures.
- Partner with account managers and solution engineers to identify opportunities for upselling or value-added services.
- Maintain accurate renewal pipeline and customer data in CRM and renewal tracking systems (e.g., Salesforce, HubSpot).
- Communicate customer feedback to product and support teams to improve client satisfaction and retention.
- Educate customers on product value and ROI, particularly as it relates to AEC project outcomes and industry standards.
**Qualifications**:
- 2+ years of experience in a renewal specialist, sales support, or account management role—preferably in the AEC industry or with AEC software solutions (e.g., Autodesk, Bentley, Bluebeam, Procore, etc.).
- Familiarity with subscription software models and CRM systems.
- Excellent communication, negotiation, and problem-solving skills.
- Highly organized and able to manage multiple priorities in a deadline-driven environment.
- Customer-first mindset with a working knowledge of AEC client needs and workflows.
**Job Types**: Full-time, Permanent
Pay: ₹300,000.00 - ₹500,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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