Administrator

1 week ago


Noida Uttar Pradesh, India Wipro Limited Full time

Noida, India
- Tech Hiring
- 3070042

**Role Purpose**
- The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction_

**Do**

Desktop L2- Resource should have 6 month to 1 years' experience.
- Creating OS images to reduce the OS deployment time
- Problem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop Hardware
- Escalation handling
- Desktop/Laptop Inventory management
- Mentoring FMSS teams unresolved issues
- Leading the FMS Team in absence of Team Leader
- Ability to quickly analyze & diagnose technical problems
- Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members
- Problem determination and resolution within SLA's

Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations- Ability to acquire; new skills & keep them updated
- Work with Local & Global Teams
- Proactive and clear communication skills
- Quality and Process Knowledge
- Should be good in client communication skills
- Willingness to travel to different locations on short team. (Travel and location flexibility)

Willing to Work on Shifts based on the projects need
- Desktop Support

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.


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