Client Servicing Executive

6 days ago

Mumbai Maharashtra, India AFTERSHOCK Full time

**Job Title: Client Servicing Executive**

**Overview**:
**Responsibilities**:

- **Client Relationship Management**:

- Serve as the main point of contact for assigned clients, building and maintaining strong relationships.
- Understand clients' business objectives, challenges, and priorities to effectively address their needs.
- **Client Onboarding and Orientation**:

- Facilitate the onboarding process for new clients, ensuring a smooth transition and clear understanding of our products/services.
- Conduct orientation sessions to educate clients on our offerings, features, and available support resources.
- **Client Support and Issue Resolution**:

- Act as a liaison between clients and internal teams, including sales, operations, and technical support, to address client inquiries, issues, and requests in a timely manner.
- Troubleshoot and resolve client concerns, escalating complex issues to the appropriate teams when necessary.
- **Client Retention and Upselling**:

- Proactively engage with clients to identify opportunities for upselling or cross-selling additional products/services.
- Develop and implement strategies to enhance client satisfaction, loyalty, and retention.
- **Client Feedback and Reporting**:

- Gather and analyze client feedback to identify areas for improvement and make recommendations for enhancing our products/services.
- Prepare regular reports and presentations on client engagement, satisfaction levels, and key performance metrics for internal stakeholders.
- **Client Training and Education**:

- Develop and deliver training sessions, webinars, and workshops for clients to maximize their usage of our products/services and achieve their business objectives.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, Communications, or related field.
- Proven experience in a client-facing role, such as client servicing, account management, or customer success.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving and conflict resolution abilities, with a customer-focused mindset.
- Ability to manage multiple clients and projects simultaneously, while maintaining attention to detail and meeting deadlines.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot, etc.).
- Knowledge of customer relationship management principles and practices.
- Proactive attitude, self-motivated, and able to work independently as well as collaboratively in a team environment.
- Flexibility to adapt to changing priorities and client needs.
- Previous experience in the technology, software, or professional services industry is a plus.

**Salary**: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Experience**:

- client servicing: 2 years (preferred)

Ability to Commute:

- Mumbai, Maharashtra (required)

Work Location: In person

**Speak with the employer**

+91 9820012057

  • Client Servicing Executive

    2 weeks ago

    Mumbai, Maharashtra, India Sunjeet Communications Pvt Ltd (located in Fort, near C.S.T) Full time

    **Position Title**: Client Servicing Executive **Department**: Client Services / Account Management **Reports To**: Client Services Manager / Account Director **Location**:Mumbai **Job Overview**: **Key Responsibilities**: 1.Act as the main point of contact for assigned clients. 2.Understand clients' business briefs, brand objectives, and target...

  • Client Servicing Executive

    2 weeks ago

    Mumbai, Maharashtra, India HR POWER PAK Full time

    Position: Client servicing executive Experience: 1-3 years **Salary**: 15k - 25k Location: Mumbai **Job Description**: As a Client Servicing Executive, your primary responsibility will be to build and maintain strong relationships with clients to ensure their satisfaction and retention. You will act as the main point of contact for clients, addressing...

  • Client Service Executive

    6 days ago

    Mumbai, Maharashtra, India Deep HR Services Full time

    Urgent Opening for the role of "Client Service Executive". Job Responsibilities: Seeking to hire Client Servicing Executive and will be primarily responsible to answer customer queries/inquiry and assist in placing orders of B2B customers. **What will I Do (Major Functions)** Following marketing activities like collecting User Feedback, creating and...

  • Client Servicing Executive

    2 weeks ago

    Mumbai, Maharashtra, India Triedge Solutions Full time

    Position : Client Servicing Executive **Roles and Responsibilities** - **Job Title -** **Client Service Trainee** **Responsibilities**: - Manage a portfolio of assigned clients, building strong relationships and acting as their primary point of contact. Connect with them over a call on a weekly basis. - Proactively identify client needs and provide...

  • Client Servicing Executive

    4 days ago

    Mumbai, Maharashtra, India Zik digital Full time

    Client Relationship Management: Serve as a primary point of contact for clients, understanding their needs, and ensuring exceptional service delivery. Develop Marketing Strategies: Collaborate with the marketing team to develop and execute integrated marketing campaigns aligned with client objectives. Campaign Management: Oversee the implementation of...

  • Client Servicing Executive

    2 weeks ago

    Mumbai, Maharashtra, India Insomniacs Full time

    Job Description: - Overview of the Job Profile **Client Servicing/ Key Accounts Executive’** Insomniacs is looking for a Key Account Executive. You will be responsible for handling the overall requirement, management, and meeting expectations for the brands. Right from managing, servicing,reporting, scaling, retaining, etc. One of the most dynamic roles...

  • Client Servicing Executive

    6 days ago

    Mumbai, Maharashtra, India SourceGrids Consulting LLP Full time

    Job profile**:Client Servicing Executive** Job Location**:Mumbai (Hybrid)** Experience: 1-3 Years **Responsibilities**: - Provide regular updates to clients on the progress of projects and campaigns. Coordinate with internal team for delivery of work. Bridging gap between team and client. Taking proper briefs and focusing on completion with...

  • Client Service Executive

    2 weeks ago

    Mumbai, Maharashtra, India Talent Corner HR Services Private Limited Full time

    **Job Title: Client Service Executive** **Job location - Prabhadevi, Mumbai** **Qualification: Any Graduate** **Work Experience: 1 to 2 yrs in same role** **Salary - 20k-25k per month** **Joining : Asap** *** We are looking for a customer support executive having an excellent Communication and Management Skills and who are dedicated to learn new...

  • Client Servicing Executive

    6 days ago

    Mumbai, Maharashtra, India Mockingbird Studios Pvt Ltd Full time

    Job Title: Project Manager/ Client Services Executive. Position Overview: As a Junior Project Manager cum Client Services Coordinator, you will play a vital role in supporting the planning, execution, and successful completion of projects under the guidance of senior project management professionals. This multifaceted role combines project management...

  • Client Servicing Executive

    1 week ago

    Marol, Mumbai, Maharashtra, India Advertising & Branding Full time

    **Job Summary** - **Industry**:Advertising. - **Role**:Client servicing Executive - **Salary**:Best In Industry - **Experience**:Min 1 years in Advt Agency. - **Responsibilities and Duties**: - The client servicing executive shall be the one point of contact for the client - Meeting and liaising with clients to discuss and identify their advertising...