Customer Service Representative

2 weeks ago

Prahlad Nagar Ahmedabad Gujarat, India Education Center Of Australia Full time

**Position Summary**:
**Key Responsibilities**:
Own the entire relationship with assigned agents, including training and performance management.
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of the partnership.
- Develop and maintain customer-success strategies and best practices, as well as customer-support content.
- Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.
- Maintain existing customer-success metrics and data as directed.

**Required Skills & Qualifications**
- 1-3 years of experience in a customer-facing role (e.g., Customer Success, Customer Support, Account Management, or similar) within the International Education sector.
- Excellent verbal and written communication skills.
- Genuine empathy and a passion for helping others succeed.
- Demonstrated capability to collaborate effectively across multiple departments and influence without direct authority.
- Proactive, self-motivated team player with the ability to manage multiple priorities in a dynamic environment.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7490055009

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