Voice - Customer Service (Us Healthcare)

1 week ago

Bellandur Bengaluru Karnataka, India EcoSpace Full time

Key Responsibilities:

- Handle outbound calls related to healthcare services within the US healthcare system.
- Proactively reach out to members to provide support, resolve issues, and ensure a positive experience.
- Identify and address varying levels of member complexity and communicate effectively.
- Ensure strict compliance with HIPAA regulations and other healthcare-related guidelines.
- Resolve member inquiries efficiently and professionally, escalating complex cases as required.
- Maintain accurate and detailed records of member interactions in CRM tools or other platforms.

**Required Skills**:

- Proven experience in outbound voice processes, preferably in the US healthcare sector.
- Strong verbal and written communication skills with a focus on empathy and professionalism.
- Basic knowledge of healthcare processes and medical terminologies (preferred).
- Exceptional problem-solving and multitasking abilities.
- Typing speed of 25 WPM with 95% accuracy.
- Familiarity with CRM software or call center tools (a plus).
- Willingness to work night shifts.
- Handle voice-based communication with healthcare providers, or patients.
- Excellent communication skills in English (verbal and written).
- Willingness to work in a night shift (US time zone).
- Strong interpersonal skills and a customer-centric attitude.
- Ability to handle high call volumes and meet deadlines.
- Proficiency in MS Office and data entry skills.
- Minimum 6 months in US Voice process is mandatory.

Pay: ₹200,000.00 - ₹400,000.00 per year

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Provident Fund

**Language**:

- English (preferred)

Work Location: In person

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