
Customer Success Executive
1 week ago
coimbatore, India
**Job Summary**:
**Key Responsibilities**:
- Serve as the primary point of contact for assigned customers post-sales.
- Onboard new clients and ensure smooth implementation and adoption.
- Monitor customer usage and satisfaction metrics.
- Proactively identify and resolve customer issues and concerns.
- Provide product training, support, and updates to clients.
- Collaborate with internal teams to meet customer needs and improve service delivery.
- Maintain records of client interactions and feedback for continuous improvement.
- Drive renewals, upselling, and referrals through relationship building.
**Qualifications**:
- Bachelor’s degree in Business, Marketing, or a related field.
- 1-3 years of experience in customer success, account management, or support roles.
- Strong communication, problem-solving, and relationship management skills.
- Tech-savvy with the ability to quickly learn product features and platforms.
- CRM tool knowledge (e.g., Salesforce, Zoho, HubSpot) is a plus.
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